Elita Sellner
Shakopee
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Part Time Keyholder
Claire's
12.2024 - Current
- Secured premises by opening and closing store, ensuring safety protocols were followed.
- Managed cash handling procedures to maintain accurate financial records.
- Assisted customers with inquiries and boosted satisfaction by providing prompt service.
- Organized inventory for optimal stock levels, preventing shortages and overstock.
- Collaborated with team members to enhance product displays and attract more customers.
- Enhanced customer experience with friendly and knowledgeable service.
- Oversaw daily operations, ensuring smooth workflow and efficient service.
sales associate
Little Green Apple Hallmark
Eden Prairie
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
wow crew team member
Five Below
Shakopee
09.2024 - 11.2024
- Managed friendly checkouts and excellent customer service making an average of 12 more transactions during peak hours
- Developed an efficient shelving system that allowed for quicker access to popular items resulting in faster service times and an overall improvement of checkout flow during busy periods by more than three transactions per hour
- Cleaned regularly and thoroughly that leads to an increase in customer satisfaction
Casual team member
JOANN inc
Shakopee
04.2023 - 11.2024
- Identified and maximized sales opportunities and promoted company vision
- Became the highest task member making stock going out 30% faster and more efficiently
- Maintained and cleaned a stockroom almost every week, getting weeks worth of product out onto shelves
- Getting 70% more product out of the stockroom in one day
- Become a lead problem solver specially with overflow of product and low space
- Prioritized the customers satisfaction and happy place- making sure the store was neat and up to standard
host
Turtles Bar and Grill
Shakopee
05.2021 - 09.2021
- Advocated for customers and presented menus and provided information about the menu and services
- Monitor the dining room for cleanliness and supply levels leading to a 20% reduction in customer complaints
- Customized service options for 50+ high-value clients by implementing a streamlined request process; increased client satisfaction ratings by 25% through tailored solutions that addressed unique needs and preferences
- Have good verbal and written communication and public speaking skills
Education
High school -
PiM Arts
Skills
- Communication
- Customer service
- Fast product management
- Strategic planning
- Conflict resolution
- Critical thinking
- Team work
- Adaptability
Accomplishments
- Resolved product issue through consumer testing.
- Design - Responsible for creative design for prominent Yarn Isle project.
Awards
17th star Thespian in the Thespian honors society., Recognized in Scholastic Art Awards.
studied fashion design and business for over 7 years.
Timeline
Part Time Keyholder
Claire's
12.2024 - Current
sales associate
Little Green Apple Hallmark
11.2024 - Current
wow crew team member
Five Below
09.2024 - 11.2024
Casual team member
JOANN inc
04.2023 - 11.2024
host
Turtles Bar and Grill
05.2021 - 09.2021
High school -
PiM Arts