Alexandra McClelland
Duluth
Summary
I am someone who has experience in mental health support and documentation skills. I have the ability to build rapport with patients and effectively communicate progress to the care team.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Behavioral Health Technician
Essentia Health-St. Mary's Medical Center
Duluth, MN
11.2024 - Current
- Documented patient progress and communicated observations to the team effectively.
- Facilitated therapeutic groups to promote social skills and emotional regulation in patients.
- Maintained a safe and clean environment
- Engaged with patients to build rapport
- Participated in training sessions and enhanced skills in crisis intervention and prevention
- Demonstrated resilience and adaptability with unexpected obstacles and setbacks with patient progress
Direct Support Professional
Employer 1
Duluth, MN
11.2021 - 12.2024
- Administration of first aid when needed
- Help facilitate the development of life skills
- Follow HIPPA guidelines of confidentiality
- Offered support to children with daily living activities
- Assisted with hygiene routines
- Administrator medication
Optometric Technician
Employer 1
Duluth, MN
03.2024 - 11.2024
- Administered pre-examination tests
- Kept patient records accurate
- Educated patients on contact lens
- Managed appointment scheduling and payment processing
- Cleaned and organized exam rooms
- Promoted a welcoming atmosphere by welcoming patients to the clinic
- Helped patients with ordering contact lenses or glasses
Education
High School Diploma -
High School
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Conflict resolution
- Positive reinforcement
Certification
CPR
First Aide
Timeline
Behavioral Health Technician
Essentia Health-St. Mary's Medical Center
11.2024 - Current
Optometric Technician
Employer 1
03.2024 - 11.2024
Direct Support Professional
Employer 1
11.2021 - 12.2024
High School Diploma -
High School