Alexia Schmitz
13222 20th Street North
Summary
Dynamic and empathetic professional with a proven track record at Mesa Airlines, excelling in customer service and conflict resolution. Mastered safety procedures and enhanced team collaboration, significantly improving passenger satisfaction. Skilled in first aid and maintaining professionalism under pressure, demonstrating exceptional leadership and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Flight Attendant
Mesa Airlines
05.2024 - Current
- trained in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Barista
Caribou Coffee
07.2021 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School Diploma -
Hubert Humphrey Job Corps
Saint Paul, MN10-2023
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Safety procedures
- Leadership qualities
- Problem-solving
- Flight safety
- Conflict resolution
Timeline
Flight Attendant
Mesa Airlines
05.2024 - Current
Barista
Caribou Coffee
07.2021 - 12.2023
High School Diploma -
Hubert Humphrey Job Corps
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