As the SIU Operations Manager at Ethos Risk Services, I oversee the daily operations of a high-volume Special Investigations Unit, managing 60-90 active fraud investigation cases at any given time. I ensure all investigations are conducted efficiently, accurately, and in full compliance with client and legal standards. My role involves coordinating with investigators, identifying potential fraud indicators, documenting red flags, and providing actionable insights to claims professionals. With a focus on operational excellence and customer satisfaction, I ensure timely updates, quality reporting, and strategic support to help clients mitigate risk and make informed decisions.