Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alexis Bigham

Alexis Bigham

Minneapolis

Summary

As the SIU Operations Manager at Ethos Risk Services, I oversee the daily operations of a high-volume Special Investigations Unit, managing 60-90 active fraud investigation cases at any given time. I ensure all investigations are conducted efficiently, accurately, and in full compliance with client and legal standards. My role involves coordinating with investigators, identifying potential fraud indicators, documenting red flags, and providing actionable insights to claims professionals. With a focus on operational excellence and customer satisfaction, I ensure timely updates, quality reporting, and strategic support to help clients mitigate risk and make informed decisions.

Overview

5
5
years of professional experience

Work History

SIU Operations Manager

Ethos Risk Services
06.2022 - Current
  • Manage and oversee a high-volume caseload of investigative files, ensuring timely progress, accuracy, and compliance with regulatory and client expectations.
  • Serve as the primary liaison between investigators and clients, delivering consistent, professional communication and updates regarding case developments.
  • Identify and document indicators of potential fraud, ensuring red flags are properly captured and pursued according to industry protocols.
  • Guide investigative strategy by analyzing case data, coordinating follow-up efforts, and providing insights to claims adjusters for informed decision-making.
  • Ensure all investigative reports meet quality standards and support clients in building strong cases for potential litigation, denial, or further action.

Private Investigator

Ethos Risk Services
01.2021 - 06.2022
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Surveilled individuals covertly to investigate issues such as fraud and infidelity.
  • Investigated individuals claiming disability to identify and document fraud.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.

Education

Master of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
05-2021

Skills

  • Risk assessment expertise
  • Identification of fraudulent patterns
  • Client case management
  • Trend identification
  • Clear and concise communication

Timeline

SIU Operations Manager

Ethos Risk Services
06.2022 - Current

Private Investigator

Ethos Risk Services
01.2021 - 06.2022

Master of Science - Criminal Justice

Southern New Hampshire University
Alexis Bigham