Alexis Bigham
Minneapolis
Summary
As the SIU Operations Manager at Ethos Risk Services, I oversee the daily operations of a high-volume Special Investigations Unit, managing 60-90 active fraud investigation cases at any given time. I ensure all investigations are conducted efficiently, accurately, and in full compliance with client and legal standards. My role involves coordinating with investigators, identifying potential fraud indicators, documenting red flags, and providing actionable insights to claims professionals. With a focus on operational excellence and customer satisfaction, I ensure timely updates, quality reporting, and strategic support to help clients mitigate risk and make informed decisions.
Overview
5
5
years of professional experience
Work History
SIU Operations Manager
Ethos Risk Services
06.2022 - Current
- Manage and oversee a high-volume caseload of investigative files, ensuring timely progress, accuracy, and compliance with regulatory and client expectations.
- Serve as the primary liaison between investigators and clients, delivering consistent, professional communication and updates regarding case developments.
- Identify and document indicators of potential fraud, ensuring red flags are properly captured and pursued according to industry protocols.
- Guide investigative strategy by analyzing case data, coordinating follow-up efforts, and providing insights to claims adjusters for informed decision-making.
- Ensure all investigative reports meet quality standards and support clients in building strong cases for potential litigation, denial, or further action.
Private Investigator
Ethos Risk Services
01.2021 - 06.2022
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Investigated individuals claiming disability to identify and document fraud.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
Education
Master of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05-2021
Skills
- Risk assessment expertise
- Identification of fraudulent patterns
- Client case management
- Trend identification
- Clear and concise communication
Timeline
SIU Operations Manager
Ethos Risk Services
06.2022 - Current
Private Investigator
Ethos Risk Services
01.2021 - 06.2022
Master of Science - Criminal Justice
Southern New Hampshire University
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