Alexius Hofschulte
Saint Paul
Summary
Detail-oriented customer service professional experienced in addressing client inquiries and collaborating with teams to enhance service delivery. Strong focus on effective communication and patient confidentiality, ready to support healthcare organizations in exceeding customer expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hennepin Health
Minneapolis
09.2024 - Current
- Addressed client inquiries regarding health services and benefits effectively.
- Collaborated with team members to elevate customer service delivery standards.
- Engaged customers to identify needs, resolve issues, and provide product information.
- Managed sensitive information while maintaining patient confidentiality and compliance.
Customer Service Representative
Ellie Mental Health
Minneapolis
09.2023 - 08.2024
- Facilitated customer conversations to identify needs and resolve product inquiries.
- Provided tailored support to customers based on identified requirements.
- Collaborated with team members to elevate customer service standards.
- Accurately processed patient information in electronic health record systems.
Education
Associate of Applied Science - Health Administration
MN West Technical And Community College
Pipestone, MN05-2026
Skills
- customer service
- patient confidentiality
- healthcare regulations
- electronic health records
- team collaboration
- problem resolution
References
References available upon request.
Timeline
Customer Service Representative
Hennepin Health
09.2024 - Current
Customer Service Representative
Ellie Mental Health
09.2023 - 08.2024
Associate of Applied Science - Health Administration
MN West Technical And Community College