Alexys Duehn, SHRM-CP
Elko New Market
Summary
Driven leadership professional looking to be part of an organization that prioritizes customer experiences and makes a lasting impact within our communities. With several years in medical administrative and HR roles, I can bring knowledge, expertise, and solutions that contribute to overall success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Post Consumer Brands
Lakeville
10.2024 - Current
- Partner with site HR and leadership teams to support staffing needs.
- Utilize sources such as Handshake, LinkedIn Recruiter, Indeed to source candidates.
- Utilized iCIMS software to draft and post requisitions, along with maintaining applicant flow.
- Propose process improvements as this is a newer role.
- Work on a variety of requisitions within the manufacturing field.
- Negotiate employment offers with selected candidates.
- Research and identify potential candidates for open positions.
- Assist in the development of recruiting strategies to attract qualified applicants.
- Coordinate interviews between hiring managers and prospective employees.
HR Coordinator
Post Consumer Brands
Northfield
10.2023 - 10.2024
- Maintained employee records in accordance with legal requirements and company policy.
- Analyzed trends in turnover rates to identify areas needing improvement in the organization's retention strategies.
- Prepared reports related to attendance tracking, disciplinary actions taken, terminations or any other relevant topics.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines.
- Maintained employee records in compliance with applicable laws and regulations.
- Answered questions from staff regarding benefits packages, vacation time or other HR-related matters.
- Monitored performance evaluation processes to ensure timely completion of reviews.
- Resolved employee relations issues through effective communication and problem solving techniques.
- Conducted exit interviews to identify areas of improvement within the organization.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork (including I-9 verifications).
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Supported leadership in strategic planning and workforce analysis efforts.
- Assisted in developing and implementing HR policies and procedures to ensure compliance with regulations.
Operations Manager
Pacific Dental Services
Bloomington
08.2022 - 09.2023
- Promoted to Operations Manager after 5 months as an Assistant Operations Manager.
- Oversaw a clinical team which included general Dentists, Oral Surgeons, a Periodontist, and an Endodontist.
- Oversaw a team of administrative professionals.
- Monitored payroll, vacations, provider schedules, and leaves.
- Implemented strategies to raise our NOI to a + and drive profit.
- Worked to ensure excellent patient experiences.
- Oversaw all financial aspects of the clinic.
- Reported to a team of Regional Managers.
- Provided training and mentorship to fellow Operations Managers within our region.
- Ensured policies and practices were properly executed to protect patient information and clinical practices.
Front Office Lead
Life Wellness Center
Lakeville
10.2020 - 01.2022
- Promoted from Front Desk Coordinator to Front Office Lead within 3 months.
- Oversaw all administrative functions and team members between 2 clinics.
- Used medical software to process patients charts, payments, and insurance verifications and claims.
- Conducted monthly audits.
- Coached, trained, and mentored front office staff.
- Ensured alignment between front office and clinical staff.
- Enforced policies and providers to protect patients privacy and clinical practices.
Front Desk Coordinator
Ovation Orthodontics
Chaska
06.2020 - 09.2020
- Handled inbound and outbound patient phone calls.
- Partnered with clinical staff to ensure an effective and efficient schedule.
- Verified insurance plans.
- Completed payment arrangements and other billing responsibilities.
- I left this role due to lack of challenge and opportunity for growth.
Education
Associate of Applied Science - Business Administration
Dakota County Technical College
Rosemount, MN12-2025
Certification -
Society of Human Resource Management
12-2023
High School Diploma -
Eastview High School
Apple Valley06-2015
Skills
- Effective communication
- Problem-solving aptitude
- Conflict resolution
- Human resources support
- Recruitment strategy
- Relationship building
- Healthcare software proficiency
- Patient confidentiality
- Dental and medical terminology
- Excellent customer service skills
Certification
- Human Resource Certification (part of A.A.S degree)
- Organizational Leadership Certification (part of A.A.S degree)
- Completed medical and dental terminology college courses
Timeline
Talent Acquisition Specialist
Post Consumer Brands
10.2024 - Current
HR Coordinator
Post Consumer Brands
10.2023 - 10.2024
Operations Manager
Pacific Dental Services
08.2022 - 09.2023
Front Office Lead
Life Wellness Center
10.2020 - 01.2022
Front Desk Coordinator
Ovation Orthodontics
06.2020 - 09.2020
Associate of Applied Science - Business Administration
Dakota County Technical College
Certification -
Society of Human Resource Management
High School Diploma -
Eastview High School