Alice Werth
Shakopee
Summary
Dynamic Store Manager with a proven track record of driving sales growth and enhancing customer satisfaction. Skilled in inventory management and team leadership, I excel at fostering a collaborative environment that empowers staff to exceed performance goals. Recognized for implementing effective merchandising strategies that increased store revenue by 20%. Strong communicator with a passion for delivering exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Furniture Mart
02.2025 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, implementing effective stock control measures to minimize losses.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Resolved customer complaints efficiently, fostering a positive shopping experience and customer loyalty.
- Developed and executed promotional campaigns, driving foot traffic and increasing sales revenue.
- Conducted regular staff meetings to communicate goals, updates, and operational changes effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Collaborated with corporate management on strategic initiatives to enhance store performance metrics.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
Bob's Discount Furniture
03.2022 - 02.2025
- Develop and manage a TEAM that is aligned with the company's core values and vision
- Drive Sales and Engagement according to the Bob's Way
- Analyze reports to maximize back end operations and location logistics efficiency and productivity
- Maintain Showroom Readiness
- Responsible for inventory cycle counts, insures that they are executed in a timely and accurate manner throughout the year
- Led team to achieve sales targets through effective training and performance management.
- Enhanced customer satisfaction by implementing improved service protocols and staff engagement strategies.
Sales Associate
Bob's Discount Furniture
07.2021 - 02.2022
- Greets and Receives Customers in a welcoming manner.
- Provides Professional Customer service
- Drive Sales through engagement of Customers
- Responds to Customers questions without being pushy
- Keep Customers informed with financial options
- Document sales by creating or updating Customer profile records
- Educate Customers on Goof Proof and its Benefits.
- Mattress Sales and Encasement's
- Assisted customers in selecting furniture to meet specific needs and preferences.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of product features and promotions to enhance customer experience.
- Excellent Communications between Customers, Management, and Team members
- High Energy level.
- Product knowledge
- Exceeding Sales Goals
Sales Operation Analyst
3M
06.2018 - 12.2019
- Reviews internal databases, client guidelines, and policy contract language to determine all claim requirements needed for initial and continuation claims.
- Reviews documented claim forms and contacts the insured, insured's representative, or provider to request information needed to process the benefit inquiry.
- Keeps clear and concise documentation of all claim intake activity within the required databases.
- Meets quality and production metrics as established and communicated by the department.
- Analyzed sales data to identify trends and support strategic decision-making processes.
- Streamlined reporting processes, enhancing efficiency in data retrieval and presentation.
- Collaborated with cross-functional teams to optimize sales operations and improve customer experiences.
Supervisor
CIOX Health
03.2015 - 04.2018
- Epic trained/Supervised at 4 different sites
- Oversaw daily operations ensuring compliance with healthcare regulations and standards.
- Trained and mentored team members on best practices for patient data management.
- Implemented quality control measures to improve accuracy of health information services.
- Collaborated with cross-functional teams to resolve operational challenges promptly.
- Analyzed performance metrics to identify areas for process improvement and training needs.
- Coordinated scheduling of staff resources to optimize coverage and service delivery.
- Developed and maintained strong relationships with clients to enhance service satisfaction.
Education
B.A - criminal Justice
Grantham University
Lenexa, KS11.2025
A.A.S - medical billing and coding.
Everest
Eagan, MN01.2010
Skills
- ICD-9 coding expertise
- Claim Corrections
- Key Speeds- 45 WPM, 8880 KPH
- Iron Mountain
- SAP
- Strong Leadership Skills
- UB-04
- MS Word & Excel
- Co-Pay Collections
- Podium
- Excel Spreadsheet
- Brand Ambassador
- Driving Sales
- Electronic Claims Submission
- Account Balancing
- Insurance Billing: CMS-1500
- Financing
- Inventory management
- Customer service
- Team leadership
- Sales analysis
- Staff training
- Conflict resolution
- Cash handling
- Performance management
- Time management
- Process improvement
- Staff scheduling
- Strategic planning
Certification
- OSHA Training Certification, Everest Institute, 02/01/09
- HIPAA Training Certification, Everest Institute, 02/01/09
- MEDISOFT Office, Everest Institute, 02/01/09
- EPIC Training, Ciox Health, 04/01/16
Timeline
Store Manager
Furniture Mart
02.2025 - Current
Assistant Store Manager
Bob's Discount Furniture
03.2022 - 02.2025
Sales Associate
Bob's Discount Furniture
07.2021 - 02.2022
Sales Operation Analyst
3M
06.2018 - 12.2019
Supervisor
CIOX Health
03.2015 - 04.2018
A.A.S - medical billing and coding.
Everest
B.A - criminal Justice
Grantham University