Alicia Berg
Waite Park
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
18
18
years of professional experience
Work History
Service and Warranty Associate
Great Day Improvements/YHIC
Waite Park, MN
12.2025 - Current
- Schedule service appointments for homeowners
- Perform administrative tasks associated with the job
- Positive, professional, empathetic, customer-focused, and solution-oriented in their work. Results-oriented, proactive ownership of customer issues
- Perform data entry and clerical work
- Open and close service tickets and perform exit calls
- Answer phones, emails, and texts with homeowner concerns
- Identify homeowner troubles and come up with resolutions
- Search records and files for specific data and homeowner files
- Proactively identify solutions/options that meet customer needs on product, delivery, and service. Be a customer advocate.
- Possess a general knowledge of products and services
- Handle grievances and homeowner concerns
- Coordinate service appointment logistics
Permits Coordinator
Anderson Trucking Services (ATS)
St. Cloud
01.2024 - 10.2025
- Route flatbed loads, ordering permits, coordinating pertinent information with fleet supervisor, providing special instructions and information to drivers transporting oversize loads, and maintaining department related informational resources.
- Serves as liaison between fleet supervisors, drivers, permit services, and state agencies, to answer questions, investigate and resolve problems, and ensure permits are efficiently obtained.
- Continuously seeks to improve department quality and efficiency standards by creating, updating, and/or revising department processes, and resources.
- Work within company and department budget policies and procedures.
- Strive for results and persevere in the face of resistance or setbacks.
- Adapt to an ever-changing work environment; able to deal with frequent change, delays, and unexpected events.
- Expected to consistently, effectively, and reliably perform in accordance with the Company’s values as set forth in the core competencies and behaviors.
Lease/Rental Coordinator
GATR Truck Center
Sauk Rapids, MN
01.2023 - 01.2024
- Performs administrative duties.
- Enter, update, and maintain lease/rental inventory.
- Create, process, and invoice contracts.
- Collect and submit receipts/trip reports for fuel tax report.
- Work with all locations for units in locations.
- Proper documents are maintained in M-Files.
- Work with accuracy and attention to detail.
- Became familiar with the Karmark System.
- Maintain professional image.
Purchase Manager
Pete’s Prehungs and Woodwork
Waite Park, MN
01.2022 - 01.2023
- Order Materials for Projects.
- Communicate with other staff as what to order.
- Follow up with Vendors.
- Update Spreadsheets.
- Use Quickbooks for ordering.
Customer Service Associate/Seamstress
Rapids Alteration & Repair
Sauk Rapids, MN
01.2020 - 01.2022
- Communication between customers and other staff.
- Checking customers in and out.
- Various types of transactions.
- Making appointments.
- Answering phones.
- Leaving messages.
- Responsibilities with opening/closing.
- Organizing tickets and items.
- Maintaining a cash bag and drawer.
- Logging and totaling transactions at the end of day.
- Pinning at fittings.
- Finding ways for odd repairs/alterations.
- Clothing and gown detailed altering/mending.
Youth Development Staff
Kidstop (Boys and Girls Club)
Sartell, MN
01.2014 - 01.2019
- Focus on maintaining a safe, positive atmosphere for all youth.
- Plan and lead programs, and activities.
- Participates as an active team member with supervisor, staff, and volunteers.
- Completes program planners by assigned deadline.
- Responsible for care and maintenance of the program, equipment, supplies, and cleaning.
Activities Lead
Holiday Inn
St. Cloud, MN
01.2011 - 01.2014
- Developed craft, activities, and programs.
- Facilitated activities.
- Organized programs for children.
- Responsible for safety and organization of kid’s zone.
- Filled proper inventory logs.
Climbing Tower Director
Camp Bun
Hettik, IL
01.2010 - 01.2011
- Educate scouts about climbing, equipment, and safety.
- Manage equipment, set up, take down, and crew.
- Recognize and reward individuals’ accomplishments and achievements.
Independent Location Operator
Flower Haven
Sauk Center, MN
01.2010 - 01.2010
- Supervise greenhouse location.
- Fulfilled daily paperwork.
- Made deposit into company account.
- Handled sales with buyers.
Staff
Potbelly Sandwich Works
Chicago, IL
01.2009 - 01.2009
- Handled, prepped, and created food to order.
- Money transactions.
- Open and close store.
- Customer service.
Small Medical Balance Collector
Array Services
St. Cloud, MN
01.2008 - 01.2008
- Placed phone calls and messages.
- Customer service.
- Arranged payments and deposits.
- Explained and obtained multiple phone consents.
Education
High School -
Buffalo High School
Buffalo, MN06.2007
Diploma - Accounting Clerk
St. Cloud Technical and Community College
05.2019
High School - undefined
Buffalo High School
Buffalo, MN06.2007
Skills
- Microsoft Office (Skillful)
- Google Apps (Beginner)
- QuickBooks (Skillful)
- Customer Service (Skillful)
- Communication (Skillful)
Additional information
- Volunteer / Achievements
- DECA Officer (Public Relations Officer)
- Participated in competitions.
- Hosted events
- Fundraisers for other clubs and charities
- Aid in team building weekends for climbing wall and COPE cores weekends.
- Holiday Bell-ringer
- High Rope Course
- Team building safety staff.
- Safety volunteer for college outings
- Boys and Girls Club
- Chaperoned school dances
- Assist school bingo nights.
- Aid at other sites
Timeline
Service and Warranty Associate
Great Day Improvements/YHIC
12.2025 - Current
Permits Coordinator
Anderson Trucking Services (ATS)
01.2024 - 10.2025
Lease/Rental Coordinator
GATR Truck Center
01.2023 - 01.2024
Purchase Manager
Pete’s Prehungs and Woodwork
01.2022 - 01.2023
Customer Service Associate/Seamstress
Rapids Alteration & Repair
01.2020 - 01.2022
Youth Development Staff
Kidstop (Boys and Girls Club)
01.2014 - 01.2019
Activities Lead
Holiday Inn
01.2011 - 01.2014
Climbing Tower Director
Camp Bun
01.2010 - 01.2011
Independent Location Operator
Flower Haven
01.2010 - 01.2010
Staff
Potbelly Sandwich Works
01.2009 - 01.2009
Small Medical Balance Collector
Array Services
01.2008 - 01.2008
Diploma - Accounting Clerk
St. Cloud Technical and Community College
High School - undefined
Buffalo High School
High School -
Buffalo High School