Alicia Clarity
Minneapolis
Summary
Accomplished General Manager at Caribou Coffee with a proven track record in operations management and leadership, adept at fostering team unity and driving sales growth. Excelled in building strong client relations and implementing process improvements, achieving a notable increase in profitability and employee satisfaction. Skilled in P&L management and effective communication, I bring a dynamic approach to achieving business objectives.
Overview
2012
2012
years of professional experience
1
1
Certification
Work History
General Manager
Caribou Coffee
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Shift Leader
Fashion Bug
06.2002 - 09.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Park Center Senior High
Brooklyn Center, Mn 06.2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Training and development
- Relationship building
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Motivation
- Client relations
- Labor cost controls
- Process improvements
- Deadline oriented
Certification
Serve safe. Food safe manager certified
Timeline
Shift Leader
Fashion Bug
06.2002 - 09.2011
General Manager
Caribou Coffee
Park Center Senior High
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