Alicia Muellner
Rosemount
Summary
Customer service leader with a strong history of improving team performance and increasing customer satisfaction. Expertise in staff training, task management, and strategy implementation that drives operational success. Focused on ongoing professional development and achieving team goals.
Overview
17
17
years of professional experience
Work History
Homeschool Educator
Ford Residence
Rosemount
09.2024 - Current
- Developed personalized lesson plans for diverse learning styles and abilities.
- Facilitated engaging educational activities that enhanced critical thinking and creativity among students.
- Planned hands-on activities such as experiments, simulations, projects, and presentations to engage students in the learning process.
- Organized field trips that provided students with enriching real-world learning experiences.
- Integrated technology into lessons to enrich learning experiences and skills.
- Utilized technology in daily lessons to support interactive learning.
- Maintained order and discipline using creative strategies to keep young children engaged during critical lessons.
House Manager
Ford Residence
Rosemount
01.2022 - Current
- Coordinated family schedules and appointments to optimize time management.
- Guided family members in developing life skills for chores and cooking, fostering independence.
- Managed daily household tasks, ensuring efficient and organized operations.
- Maintained inventory of household supplies and groceries consistently.
- Performed thorough cleaning and sanitization of bathrooms and kitchen fixtures.
Housekeeper
Walker Methodist
Lakeville
01.2021 - 01.2022
- Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces, and offices on time and according to schedule.
- Prevented spread of germs and active infections through consistent cleaning and sanitizing.
- Preserved well-organized, presentable spaces with constant attention to detail.
- Maintained cleanliness in common areas to enhance resident comfort and promote a welcoming environment.
- Restructured daily routine to improve time efficiency and streamline cleaning processes.
- Organized storage and restocked supplies while ensuring safe handling of hazardous chemicals for compliance.
- Managed laundry operations, ensuring timely cleaning and distribution of linens.
- Reported maintenance issues to supervisors promptly.
Dietary Aide / Server
Presbyterian Homes & Services
Prior Lake
08.2017 - 01.2021
- Prepared food according to dietary guidelines, noting food sensitivities and allergens.
- Assisted with serving and delivering meals during peak periods, contributing to efficient service and customer satisfaction.
- Resolved customer concerns and complaints swiftly, enhancing overall dining experience.
- Maintained familiarity with menu offerings, key ingredients, and preparation methods.
- Trained and oversaw workflow of over 20 employees.
- Organized and planned special events for up to 150 guests, ensuring seamless execution and guest satisfaction.
Assistant Manager
GENESCO
Bloomington
01.2010 - 01.2012
- Directed staff management, task delegation, merchandising, and customer service.
- Managed employee training and staff tasks to ensure high standards in customer service and operational efficiency.
- Collaborated with team to meet and exceed sales goals through effective communication and support.
- Stocked shelves, racks, cases, and tables with merchandise to enhance product visibility and availability.
Education
High School Diploma -
ROSEMOUNT HIGH SCHOOL
Rosemount, MN06-2010
Skills
- Staff training
- Workload management
- Schedule preparation
- Task assignment
- Employee supervision
- Goal setting
- Procedure development
- Policy execution
- Record keeping
- Safety enforcement
- Sales guidance
- Customer oversight
- Work evaluation
- Issue resolution
- Conflict resolution
- Decision-making
- Multitasking
- Cash operations
Timeline
Homeschool Educator
Ford Residence
09.2024 - Current
House Manager
Ford Residence
01.2022 - Current
Housekeeper
Walker Methodist
01.2021 - 01.2022
Dietary Aide / Server
Presbyterian Homes & Services
08.2017 - 01.2021
Assistant Manager
GENESCO
01.2010 - 01.2012
High School Diploma -
ROSEMOUNT HIGH SCHOOL