Alicia Natzel

• Overseeing multiple departments including installed services and specialty areas of the business. Hiring and training department staff through my 2 Department Supervisors on selling skills and customer engagement. Responsible for showroom standards, in stock condition and merchandise standards. Provide development opportunities for all associates looking to advance their career.

• Responsible for the customers shopping experience. Store standards, matching associates up with customers for the optimum experience. Maintaining clean racetracks and clear sight lines on merchandise trains and events. Taking on customer issues and offering quick resolutions if able to, seek assistance of the Manager over that area if a more complex issue. Customer experience is first priority.

• Managed up to 3 Pro Associates who were responsible for finding pro’s shopping our stores and offering ways to save them time and money as well as to grow their spend with Home Depot.

• Managed pro customer accounts and built orders for them. Monitored deliveries making sure the whole shopping experience was flawless. Worked to increase a pro’s spend and have Home Depot be their one stop shop.

• Maintained stock of merchandise in the department along with desk and aisle standards for cleanliness. Provided training to associates on product knowledge. Delegated tasks to associates to get daily worklist completed.

• Customer service, shelf organization and maintenance, forklift operation.