Alicia Roberts
Minneapolis
Summary
Compassionate Street Outreach Worker recognized for high productivity and efficiency in task completion. Skilled in crisis intervention, harm reduction strategies, and community resource coordination. Excel at communication, empathy, and problem-solving to connect with diverse populations and facilitate access to necessary services. Committed to improving the well-being of marginalized individuals through proactive outreach and support.
Overview
16
16
years of professional experience
2026
2026
years of post-secondary education
Work History
Street Outreach Worker
WEX Program.
Minneapolis
02.2024 - 06.2025
- Engaged with individuals experiencing homelessness to build trust and rapport.
- Provided essential resources like food, clothing, and hygiene products.
- Coordinated outreach events to connect with underserved community members.
- Engaged with community members to identify and address their needs, promoting a sense of safety and support.
- Participated in team meetings to discuss progress of current projects, develop new strategies and share ideas.
- Encouraged clients to take advantage of opportunities that would help them improve their lives.
Volunteer
Feed My Starving Children, Chandler
Minneapolis
03.2012 - 03.2012
- Pack meals for children in need using assembly line techniques.
- Organize food supplies and materials for efficient packing sessions.
- Train new volunteers on safety procedures and packing protocols.
- Assist in setting up equipment for food production activities.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Cashier
Stacy king
Minneapolis
04.2009 - 08.2011
- Processed customer transactions accurately and efficiently.
- Managed cash register and ensured proper cash handling procedures.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained a clean and organized checkout area for optimal efficiency.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
OiC Takoda Institute
Minneapolis, MNSkills
- Community engagement
- Resource coordination
- Event planning
- Team collaboration
- Good Customer service
- Fast learning skills
- Problem solver
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Street Outreach Worker
WEX Program.
02.2024 - 06.2025
Volunteer
Feed My Starving Children, Chandler
03.2012 - 03.2012
Cashier
Stacy king
04.2009 - 08.2011
OiC Takoda Institute