Alicia Tucker
Buffalo
Summary
Experienced in managing multiple calendars and scheduling meetings, demonstrating strong organizational skills essential for an Administrative Assistant role. Proficient in coordinating business meetings, including travel arrangements and attendee management, while ensuring timely communication and problem resolution. Skilled in processing orders and maintaining financial trackers, showcasing attention to detail and analytical capabilities. Proven ability to support team members through effective communication and multitasking in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
The Hershey Company
Minneapolis
04.2018 - Current
- Managed multiple leader calendars, scheduling meetings and appointments efficiently.
- Coordinated logistics for business meetings, managing airfare, location, meals, and attendee tracking for effective participation.
- Supported VP in managing projects, planning meetings, and executing tasks to ensure smooth operations.
- Handled email correspondence and promptly addressed issues to maintain clear communication and resolve concerns.
- Processed weekly orders for Hy-Vee while updating financial trackers accurately.
- Led projects and ensured timely completion of all assigned tasks.
- Ordered samples for customers or resets.
- Processing & approving invoices in our VIMS portal for payment.
- Submitting contracts for Kroger, Albertson's, & Unified in the customer portals.
- Updating rosters, distributions with current and accurate team member information.
- Ordering supplies for the office, paying office bills, Handling maintenance requests, mail distributing, badge requests, visiting requests.
Administrative Supervisor
Advantage Solutions
03.2017 - 04.2018
- Managing 10 Business financial administrators.
- Ordering supplies for the office.
- Processed payroll weekly, ensuring accurate reporting of hours for each associate.
- Answering questions pertaining to contracts or deductions.
- Solving problems that Associates are having.
- Monitored associate workloads and assigned tasks based on individual capacity to optimize efficiency.
- Submitting contracts for East and West regions as well as GMC in the Harbor (now UNFI) system daily for multiple clients.
- Creating Excel contracts for indirect customers such as Coborn's, Festival Foods and Remke.
- Interviewing new applicants for job openings.
- Managing multiple planners for multiple business managers.
- Perform reviews for each associate yearly.
- Planning associate meetings to talk about new things happening in the office.
- Training new employees.
- Tracked associate performance and facilitated discussions on improvement plans as necessary.
- Making management decisions and brainstorming on how to improve productivity.
- Updating our system with correct Business Financial Administrator information weekly.
- Addressing issues in the office pertaining to associates.
- Prepping and delivering terminations.
- Prepping and delivering PIP (Performance Improvement Plans).
- Managed email correspondence to address inquiries and provide timely information.
Business Financial Administrator
Advantage Solutions
11.2015 - 03.2017
- Submit contracts in the SV Harbor system following the information on the planners and making sure they were submitted on time.
- Submitting cost changes.
- Creating excel contracts using excel formatted templates.
- Submitting new items (Batches) to the distribution centers.
- Managing multiple planners for different clients.
- Help business managers fill out the planners correctly.
- Analyzed issues to identify solutions in daily operations.
- Managed email correspondence for requests from business managers.
- Trained new employees on processes and systems.
- Conducted research on promotions to resolve system overlap issues.
Business Manager Assistant
Acosta Sales & Marketing
05.2015 - 11.2015
- Supported business managers by fulfilling requests to enhance operational efficiency.
- Supported the business manager in coordinating sales meetings and appointments.
- Processing cost adjustments in the Harbor system to ensure correct pricing.
- Generating promotions in the Supervalu Harbor System (now is known as UNFI system).
- Creating new items in Harbor.
- Managing claims and alerts in the sharp system.
- Making sure all product data is accurate.
- Updating planners.
Returns Processor-Warehouse Worker-Inventory Management
Asset Marketing Services, LLC
09.2007 - 05.2015
- Processed returns and exchanges on a daily basis.
- Cross trained in multiple departments: shipping, packing orders, picking orders, assembling product, returns department, and inventory management.
- Adjusted inventory daily based on product quantities to maintain optimal stock levels.
- Consolidating space in the warehouse where needed for new items coming in.
- Returned defective products to vendors, facilitating timely resolutions.
- Resolved issues by analyzing root causes and implementing solutions.
- Creating excel spreadsheets and word documents for a variety of things.
- Training new employees.
Education
DIPLOMA -
JOHN F. KENNEDY HIGH SCHOOL
Bloomington01-2007
Skills
- Administrative experience
- Excel proficiency
- Microsoft Word expertise
- Outlook management
- PowerPoint presentations
- Typing speed: 60 WPM, 220 DPM
- Portal navigation skills
- Attention to detail
- Multitasking ability
- Analytical thinking
- Problem-solving skills
- Ability to work under pressure
- Effective communication
- Team collaboration
- Independence in tasks
- Quick learning aptitude
- Self-starter initiative
- Experienced in VIMS, Concur, many customer portals as well as our office building portals
Personal Information
Name
Administrative Assistant
Timeline
Administrative Assistant
The Hershey Company
04.2018 - Current
Administrative Supervisor
Advantage Solutions
03.2017 - 04.2018
Business Financial Administrator
Advantage Solutions
11.2015 - 03.2017
Business Manager Assistant
Acosta Sales & Marketing
05.2015 - 11.2015
Returns Processor-Warehouse Worker-Inventory Management
Asset Marketing Services, LLC
09.2007 - 05.2015
DIPLOMA -
JOHN F. KENNEDY HIGH SCHOOL