Alina Brudno
Maple Grove
Summary
Detail-oriented healthcare administrative professional with 24 years of experience, specializing in referrals management, insurance verification, and medical records administration. Proven ability to navigate complex payer requirements, ensure compliance with HIPAA and regulatory standards, and maintain accurate, timely documentation to support continuity of patient care. Known for strong communication skills, collaboration with clinical teams and insurance providers, and a consistent record of improving workflow efficiency, reducing authorization delays, and enhancing patient satisfaction.
Overview
25
25
years of professional experience
Work History
Referral & Insurance Verification Specialist
Allina Health
01.2001 - Current
- Managed high-volume referrals, insurance verification processes and analyzed patient visit information to determine authorization requirements for an Internal Medicine clinic.
- Verified patient insurance eligibility, benefits, and coverage requirements ensuring accuracy prior to scheduling to minimize denials and delays in patient care.
- Responded to patient inquiries regarding referrals, insurance coverage, and medical documentation with professionalism, empathy, and clear communication.
- Trained, mentored and onboarded new staff, standardized workflows and reinforced best practices across the team.
- Exceeded performance expectations year over year by managing deadlines and maintaining high quality output with minimal supervision.
- Abbot Northwestern General Medicine Associates
Education
Dental Assistant -
Minneapolis Community & Technical College
Minneapolis01.2000
Hennepin Technical College
Eden Prairie01.1999
Child Development
State College
Belarus01.1988
Skills
- Insurance eligibility and benefits verification
- Referral management
- HIPAA compliance
- Medical records management
- CPT and ICD-10 coding
- Insurance payer guidelines
- EHR and EMR systems
- Patient intake processes
- Outpatient coding certification
- Scheduling and workflow training
Languages
- English
- Russian
Timeline
Referral & Insurance Verification Specialist
Allina Health
01.2001 - Current
Dental Assistant -
Minneapolis Community & Technical College
Hennepin Technical College
Child Development
State College