Alisha Pierce
Elk River
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Area Supervisor
Kohls Department Store
Plymouth
10.2022 - 06.2025
- Supervised daily operations and maintained store standards for customer satisfaction.
- Monitored employee performance, providing feedback and coaching as needed.
- Completed thorough closing, and shift change functions to maintain operational standards each day.
Customer Service Representative
Uline
Hudson
02.2017 - 08.2019
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Misses Supervisor
Kohls Department Store
Maplewood
08.2009 - 02.2017
- Trained staff on product knowledge, daily activities and customer service techniques.
- Maintained customers' available product selections by quickly replenishing products from incoming freight.
- Merchandised and signed apparel areas with consistent visual merchandising approach.
Counseling Intern
Recovering Hope Treatment Center
Mora
09.2016 - 12.2016
- Observed licensed clinicians providing therapy services to gain insight into best practices for working with clients.
- Conducted intake assessments and interviews with clients to determine their needs.
- Assisted childcare staff with preparing activities and materials for daily tasks.
Leader Intern
Northern Star Juvenile Diversion
Golden Valley
05.2012 - 09.2012
- Taught classes for teenagers and preteens.
- Provided classroom activities, including a tour of the jail and speakers.
- Collaborated with team members to achieve objectives and meet deadlines.
Education
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MN12-2016
Associate of Science - Human Services
Century College
White Bear Lake, MN05-2012
Skills
- Juvenile diversion programs
- Conflict resolution
- Documentation
- Problem solving
- Intake procedures
Timeline
Area Supervisor
Kohls Department Store
10.2022 - 06.2025
Customer Service Representative
Uline
02.2017 - 08.2019
Counseling Intern
Recovering Hope Treatment Center
09.2016 - 12.2016
Leader Intern
Northern Star Juvenile Diversion
05.2012 - 09.2012
Misses Supervisor
Kohls Department Store
08.2009 - 02.2017
Bachelor of Science - Human Services
Metropolitan State University
Associate of Science - Human Services
Century College