Alison Matykiewicz
Brook Park
Summary
I am very experienced in customer service, with over five years of experience at Blaze Credit Union. While currently working in our Contact Center as a Member Experience Specialist, I am working to provide excellent service to our members through phone, chat, secured messaging, and email. I am very skilled in multitasking and working in a fast environment, while still helping our members in a timely manner.
Overview
6
6
years of professional experience
Work History
Member Experience Specialist
Blaze Credit Union
10.2019 - Current
- I have over five years of experience within multiple departments at Blaze Credit Union, including the Teller line, Collections, and Contact Center.
- I currently am working as a Member Experience Specialist which is within our Contact Center, ensuring efficient and effective member support across various communication methods(phone, chat, secured messaging, and email).
- Provide hands on assistance to members, resolving issues, and delivering timely solutions to inquiries and service needs.
- I also assist with the training of any new hires who start working within our department.
- I am expected to work in an extremely fast-paced environment and can handle working on many tasks in a timely manner. I am expected to be very organized and pay attention to detail with our members' accounts.
Education
High School Diploma -
Mora High School
06-2019
Skills
- Customer Service
- Time Management
- Attention to Detail
- Organizational Skills
- Problem Solving
- Active Listening
- Call Center eExperience
- Exceptional Communication
Timeline
Member Experience Specialist
Blaze Credit Union
10.2019 - Current
High School Diploma -
Mora High School
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