Alison Wells

Helping the Lighthouse Management Group during Receivership of 12 MN SportClips locations.

• Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Transformed underperforming teams into productive, profitable teams.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Resolved conflicts promptly to promote positive a a positive environment for customers.
• Developed and implemented strategies to improve customer service and increase sales.
• Increased team productivity by streamlining processes and implementing more efficient systems.
• Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
• Supervised various locations, enforcing high-quality standards of operation.
• Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.

Worked part-time as a stylist at a local salon, after 6 months worked my way to Assistant Manager, then Manager. In 2022 became Area Manager for 17 SportClips locations in Minnesota.

In September of 2025, Was hired on by a new Team Leader of Plymouth SportClips. Helped them open a new SportClips store. I did the Hiring, onboarding, training, and helped owners set up all accounts needed for a SportClips.

• Provided expert haircutting and grooming services to enhance client satisfaction.
• Developed and maintained strong client relationships through personalized consultations.
• Mentored junior stylists, fostering skill development and teamwork within the salon.
• Evaluated client feedback to refine services, enhancing overall salon experience and retention rates.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in the register for prompt customer service.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Counted and documented opening and closing cash amounts daily.
• Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.

Developed a salon business model, coordinating leasing agreements for four suite renters.

• Managed daily operations, ensuring efficient workflow and exceptional customer service.
• Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
• Managed day-to-day business operations.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Kept all building areas and equipment functional and well-organized to promote business performance.

• Delivered customized haircuts and styles based on client consultations and preferences.
• Utilized advanced color techniques to enhance client satisfaction and hair health.
• Built strong client relationships through excellent customer service and follow-up communication.
• Maintained cleanliness and organization of workstations to ensure a professional environment.
• Worked first two years under owners of Salon to receive hours for my Manager Salon License.
• After receiving the Manager License, was a suite renter at the same salon.