Alithea Razavi

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built relationships with customers to encourage repeat business.
• Listened to customer needs and desires to identify and recommend optimal products.

Manager/Reference: Mark (720) 839-8583

• Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
• Completed daily route consisting of up to 225 stops, focusing on safety and timeliness.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
• As first point of contact for customers, maintained a friendly and professional attitude in order to provide best customer service possible and establish repoire

• Managed day-to-day business operations.
• Consulted with customers and created artwork to fulfill their needs
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Developed and maintained relationships with customers
• Accomplished multiple tasks within established timeframes.
• Improved safety procedures to create safe working conditions for workers.
• Controlled costs to keep business operating within budget and increase profits.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.