Aliya Osman
Minneapolis
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
3
3
years of professional experience
Work History
IT Service Specialist
Information Technology University Of Minnesota
11.2022 - Current
- Streamlined operations with the implementation of IT service management best practices.
- Implemented robust cybersecurity measures to protect sensitive data and prevent unauthorized access.
- Managed high levels of call flow and responded to Technical support needs and issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Sales Floor Associate
Goodwill
11.2020 - 08.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Education
Bachelor of Science -
University of Minnesota - Twin Cities
Minneapolis, MN05.2026
High School Diploma -
Wayzata High School
Plymouth, MN06.2022
Skills
- Server Management
- Software Installation
- Mobile Device Management
- Virtualization Technologies
- Ticketing System Familiarity
- IT Asset Management
- Remote Desktop Assistance
- Information Security Policies
Timeline
IT Service Specialist
Information Technology University Of Minnesota
11.2022 - Current
Sales Floor Associate
Goodwill
11.2020 - 08.2022
Bachelor of Science -
University of Minnesota - Twin Cities
High School Diploma -
Wayzata High School
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