Allen Wardell
South Saint Paul
Summary
Dynamic Client Services professional with a proven track record of excelling in building strong client partnerships and enhancing efficiency. Expert in creative problem solving, I developed strategies that improved client experience and reduced churn, while mentoring teams to achieve exceptional service delivery and client satisfaction.
Overview
14
14
years of professional experience
Work History
Client Success Team Manager
Five Star Professional and Essential Engine
10.2017 - 06.2025
- Oversaw daily operations and performance of the client success teams, ensuring high-quality service delivery and successful client onboarding and reducing churn.
- Developed and implemented client success strategies, resulting in improved user experience and more efficient client onboarding.
- Collaborated cross-functionally with sales, product, and marketing teams to ensure consistent client experience.
- Served as primary escalation point for complex client issues, resolving concerns efficiently and strengthening client trust.
- Mentored and coached teams of client success representatives, fostering career development and promoting a client-first culture.
Manager of Client Services
Brandpoint
05.2016 - 10.2017
- Led full-cycle team management including recruiting, hiring, training, performance coaching, and retention of client services staff; mentored team members to develop skills and achieve individual goals.
- Managed account assignments and balanced workloads across team members to ensure efficient coverage and optimal performance.
- Collaborated on campaign oversight to ensure profitability and margin goals were met.
- Identified and implemented process improvements to enhance delivery of products and services.
- Handled high-level client escalations, working cross-functionally to ensure timely resolution and exceptional customer experience.
Account Project Manager
Brandpoint
12.2012 - 04.2016
- Acted as the primary client liaison from contract signature through final delivery, ensuring a seamless onboarding experience and ongoing satisfaction. Anticipated challenges and proactively implemented solutions to meet client goals, driving retention and renewal efforts in collaboration with sales.
- Led end-to-end project execution across assigned campaigns, coordinating internal and external resources to ensure timely, high-quality delivery. Directed cross-functional teams, maintained detailed project timelines and milestones, and facilitated client meetings. Ensured all deliverables met budget, deadline, and quality standards, with thorough documentation in Salesforce and project management tools.
Production Manager
Internet Broadcasting
10.2011 - 11.2012
- Acted as the primary liaison between clients and internal teams, ensuring consistent communication and alignment on priorities.
- Collaborated with technical staff and leadership to troubleshoot, triage, and resolve complex production issues efficiently.
- Oversaw and prioritized daily site operations based on evolving client needs and organizational objectives.
- Proactively identified and escalated technical, content, and communication challenges to minimize disruption and maintain service quality.
- Managed support cases from initiation through resolution, ensuring timely follow-up and clear, accurate communication with stakeholders.
- Fostered strong relationships with clients and internal partners to deliver exceptional service and support long-term satisfaction.
Education
Associate of Applied Science - Radio Broadcasting / Communications
Brown College
MN12-2004
Skills
- Building strong client partnerships
- Cross-functional teamwork
- Creative problem solving
- Efficiency enhancement
Timeline
Client Success Team Manager
Five Star Professional and Essential Engine
10.2017 - 06.2025
Manager of Client Services
Brandpoint
05.2016 - 10.2017
Account Project Manager
Brandpoint
12.2012 - 04.2016
Production Manager
Internet Broadcasting
10.2011 - 11.2012
Associate of Applied Science - Radio Broadcasting / Communications
Brown College
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