Allison Gladen
Pequot Lakes
Summary
Hard-working high school graduate and College student with strong experience in customer service and cross-cultural communication. Proven ability to enhance guest satisfaction through effective teamwork and attention to detail in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Banquet Server
Notch 8
Brainerd
04.2024 - Current
- Served food and beverages to guests, ensuring satisfaction and timely service.
- Coordinated event flow and timing to enhance guest experience.
- Responded promptly to guest inquiries and requests during events.
- Set up and arranged banquet tables to create inviting atmosphere for events.
- Monitored and restocked supplies during large events.
Restaurant Server
The North Star
Breezy Point
01.2024 - Current
- Delivered excellent customer service in a busy restaurant
- Enhanced sales skills through upselling menu items, drink deals, and specials to boost customer engagement
- Resolved customer concerns and complaints effectively, ensuring high levels of satisfaction
- Cultivated strong communication and teamwork by collaborating closely with restaurant staff
Event Server
B. Merri at the Woods
Merrifield
07.2023 - 03.2024
- Collaborated with event coordinators to ensure seamless execution of dining experiences.
- Organized and arranged dining areas for events to create inviting atmospheres.
- Delivered food and beverages efficiently to guests' tables.
- Guided guests in menu selections and dietary needs to enhance dining satisfaction.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
Thrift Store Clerk
Bridges of Hope
Baxter
01.2021 - 01.2023
- Organized, priced, and sorted donations to optimize inventory management and enhance customer experience
- Handled cash transactions and operated POS system to ensure accurate financial processing
- Promoted organization's charitable mission through community outreach initiatives
Education
Bachelor of Science - Sociology
Chapman University
Orange, CA05-2028
High School Diploma -
Pequot Lakes High School
Pequot Lakes, MN05-2024
Skills
- Event coordination
- Beverage service
- Tray balancing
- Customer Service
- Time management
- Problem-Solving
- Team collaboration
- Strong Communication
- Cultural communication
- Adaptability
- Self-motivated
- Receptive to feedback
Volunteer Experience
Volunteer work in developing countries, Acquired cross-cultural communication skills, Learned to overcome language barriers by working with locals of all ages, Developed a very strong sense of global awareness, Learned environmental consciousness by working closely with an eco-agriculture farm as well as an alpaca farm
Languages
English, Fluent
Spanish, Basic
Timeline
Banquet Server
Notch 8
04.2024 - Current
Restaurant Server
The North Star
01.2024 - Current
Event Server
B. Merri at the Woods
07.2023 - 03.2024
Thrift Store Clerk
Bridges of Hope
01.2021 - 01.2023
Bachelor of Science - Sociology
Chapman University
High School Diploma -
Pequot Lakes High School