Allison Ramsey
Bemidji
Summary
Results-driven Shift Lead with a strong focus on customer service and employee training. Proven ability to enhance operational efficiency and team performance through effective communication and work delegation.
Overview
3
3
years of professional experience
Work History
Shift Lead
Erbert & Gerbert's
Bemidji, MN
07.2025 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained new staff on menu items, customer service techniques, and operational procedures.
- Managed inventory levels, facilitating timely orders and minimizing waste.
- Handled customer inquiries and complaints to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of workstations, promoting safety standards.
- Implemented best practices for food safety compliance during all shifts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Delivery Driver
Keiths Pizza
Bemidji, MN
07.2024 - 07.2025
- Delivered orders efficiently to ensure timely customer satisfaction.
- Navigated delivery routes using GPS technology for optimal efficiency.
- Maintained vehicle cleanliness and ensured proper maintenance for safety compliance.
- Communicated effectively with customers regarding order status and estimated delivery times.
- Processed cash and card transactions accurately during order deliveries.
- Assisted in training new drivers on company delivery protocols and customer service standards.
Shift Lead
Erbert & Gerbert's
Bemidji, MN
12.2023 - 07.2025
- Collaborated with management on team performance improvements and training initiatives.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Food Service Worker
Qdoba
Bemidji, MN
03.2023 - 10.2023
- Prepared and assembled food orders according to customer specifications and quality standards.
- Ensured cleanliness and sanitation of food preparation areas, following health regulations.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated kitchen equipment, including grills and fryers, maintaining safety protocols.
- Trained new staff on food preparation techniques and customer service best practices.
Education
High School Diploma -
Trek North
Bemidji, MN05-2021
Skills
- Customer service focus
- Employee training
- Work delegation
- Performance improvement
Timeline
Shift Lead
Erbert & Gerbert's
07.2025 - Current
Delivery Driver
Keiths Pizza
07.2024 - 07.2025
Shift Lead
Erbert & Gerbert's
12.2023 - 07.2025
Food Service Worker
Qdoba
03.2023 - 10.2023
High School Diploma -
Trek North