Allison Wood
Sartell,MN
Summary
Seasoned Manager with a history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges utilizing an energetic and can-do attitude to motivate the team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender / Manager
Coyote Moon Grille
08.2023 - Current
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Created 2 signature cocktails for the bar program.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment's reputation.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Assistant General Manager
Brick & Bourbon
06.2022 - 08.2023
- Grew positive online reviews from 3.6 stars to 4.5 stars to attract new customers by elevating staff performance and standards of service.
- Increased customer satisfaction by addressing and resolving concerns promptly.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
Lead Bartender / Server
Brick & Bourbon
08.2019 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Entrepreneurship Development Director
ILT Academy
03.2020 - 04.2021
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Increased startup success rates through providing tailored mentorship, coaching, and support for entrepreneurs.
- Built strong relationships with investors, fostering a network of funding opportunities for startups within the program.
- Organized high-impact networking events to connect entrepreneurs with potential partners, clients, and mentors.
- Improved program visibility through targeted marketing campaigns and public relations efforts.
- Collaborated with academic institutions to develop curriculum for entrepreneurship education programs, enhancing student skills and knowledge in the field.
- Leveraged partnerships with government agencies to secure grants and funding opportunities for the program''s initiatives.
- Attracted new talent into the entrepreneurship development program through targeted recruitment strategies and outreach efforts at universities, industry events, and online platforms.
- Created a supportive environment that fostered creativity, collaboration, and innovation among entrepreneurs within the program.
- Established strong ties with alumni networks to maintain long-term engagement in supporting future generations of entrepreneurs in their ventures.
Lead Bartender /Banquet Server
Olde Brick House
01.2017 - 09.2020
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
- Streamlined banquet setup process for improved efficiency and reduced labor costs.
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Collaborated with kitchen staff to create pairings between cocktails and menu items, enhancing overall dining experience.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
Family Readiness Group Leader
US Army Corps Of Engineers
03.2008 - 12.2014
- Enhanced family readiness by organizing events and disseminating relevant information.
- Developed a strong support network for military families through effective communication strategies.
- Improved overall morale of the unit by providing resources and guidance to families in need.
- Increased participation in FRG meetings and events through targeted outreach efforts.
- Strengthened relationships between military personnel and their families by fostering open lines of communication.
- Established a robust volunteer program to assist with various FRG initiatives, boosting community involvement.
- Provided crucial support during deployment cycles, ensuring smooth transitions for both service members and their families.
- Collaborated with other FRG leaders to share best practices and streamline processes across multiple units.
Education
Associate of Arts - General Studies
Herzing University
Online2008
Skills
- Suggestive Selling
- High-Volume Environments
- Portion Control
- Staff Leadership
- Hiring Standards
- Guest Relations
- Disciplinary Action
- Hospitality Management
- Employee Performance Evaluations
- Food Safety Management
- Liquor Law Compliance
- Teamwork and Collaboration
- Menu Pricing and Writing
- Managing Reservations and Large Parties
- Delegating Assignments and Tasks
Certification
MN Food Safety Manager Certified 2023
Timeline
Bartender / Manager
Coyote Moon Grille
08.2023 - Current
Assistant General Manager
Brick & Bourbon
06.2022 - 08.2023
Entrepreneurship Development Director
ILT Academy
03.2020 - 04.2021
Lead Bartender / Server
Brick & Bourbon
08.2019 - 06.2022
Lead Bartender /Banquet Server
Olde Brick House
01.2017 - 09.2020
Family Readiness Group Leader
US Army Corps Of Engineers
03.2008 - 12.2014
Associate of Arts - General Studies
Herzing University
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