Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Allyson Rolfson

Hermantown,MN

Summary

Motivated and detail-focused professional with more than 5 years of experience in customer service and management. Demonstrated ability to foster a welcoming atmosphere while effectively handling administrative responsibilities. I possess strong communication and organizational skills and am dedicated to improving patient experiences in a dental environment and excited to apply my service and management experience to a front desk role in a dental practice.

Overview

6
6
years of professional experience

Work History

Bartender

Beacon Sports Bar and Grill
09.2021 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Child Care Assistant Manager/ Child Care Aide

Hermantown Public Schools
10.2019 - 08.2024
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Built strong relationships with parents by promptly providing regular progress updates and addressing concerns.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Maintained accurate attendance records, incident reports, and daily logs for effective documentation.
  • Maintained daily records of children's activities, behaviors, meals, and naps.
  • Managed daily routines, including meal preparation, naptime, and activity setup for efficient operations.
  • Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
  • Sanitize dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.

Cashier

On Point Gift Shop
06.2022 - 10.2022


  • Built relationships with customers to encourage repeat business.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Stocked, tagged, and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.


Education

Associate of Science - Dental Assisting

Hibbing Community College
Hibbing, MN
05-2024

Associate of Arts - General Studies

Lake Superior College
Duluth, MN
05-2023

Skills

  • Cash register operation
  • Customer service
  • Handling difficult customers
  • Outgoing personality
  • Strong multitasking
  • Team player attitude
  • Team training and development

Interests

Oral Health Education- Interested in acquiring a dental hygiene degree and continuing education to keep up with the latest dental technology and techniques advancements

Volunteer Work- Participation in community service or dental outreach programs

Patient Care- Passion for helping others and providing excellent patient experiences

Timeline

Cashier

On Point Gift Shop
06.2022 - 10.2022

Bartender

Beacon Sports Bar and Grill
09.2021 - Current

Child Care Assistant Manager/ Child Care Aide

Hermantown Public Schools
10.2019 - 08.2024

Associate of Science - Dental Assisting

Hibbing Community College

Associate of Arts - General Studies

Lake Superior College

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Allyson Rolfson