Allyson Rolfson
Beacon Sports Bar and Grill
Hermantown,MN
6
years of professional experience
Motivated and detail-focused professional with more than 5 years of experience in customer service and management. Demonstrated ability to foster a welcoming atmosphere while effectively handling administrative responsibilities. I possess strong communication and organizational skills and am dedicated to improving patient experiences in a dental environment and excited to apply my service and management experience to a front desk role in a dental practice.
Work History
Bartender
5 Years 1 Month- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Child Care Assistant Manager/ Child Care Aide
4 Years 10 Months- Assisted with meal preparation and feeding to meet children's dietary needs.
- Built strong relationships with parents by promptly providing regular progress updates and addressing concerns.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Maintained accurate attendance records, incident reports, and daily logs for effective documentation.
- Maintained daily records of children's activities, behaviors, meals, and naps.
- Managed daily routines, including meal preparation, naptime, and activity setup for efficient operations.
- Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
- Sanitize dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
Cashier
4 Months- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Greeted customers entering the store and responded promptly to customer needs.
- Stocked, tagged, and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Dental Assisting
- 4.0 GPA
- Relevant Coursework: Office Management, Dental Anatomy, Chairside 1&2, Nutrition Dental Health, Dental Lab, Expanded Duties.
Associate of Arts - General Studies
- Relevant Coursework: Intro to Communications, Intro to Computer Applications, College Composition.
Skills
Cash register operation
Customer service
Handling difficult customers
Outgoing personality
Strong multitasking
Team player attitude
Team training and development
Interests
Oral Health Education- Interested in acquiring a dental hygiene degree and continuing education to keep up with the latest dental technology and techniques advancements.
Volunteer Work- Participation in community service or dental outreach programs.
Patient Care- Passion for helping others and providing excellent patient experiences.
Timeline
Cashier
On Point Gift Shop
06.2022 - 10.2022Read More
Bartender
Beacon Sports Bar and Grill
09.2021 - CurrentRead More
Child Care Assistant Manager/ Child Care Aide
Hermantown Public Schools
10.2019 - 08.2024Read More
Hibbing Community College
Associate of Science from Dental Assisting
Read More
Lake Superior College
Associate of Arts from General Studies
Read More