Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

ALMA M. VILLALOBOS

Maple Grove

Summary

Dynamic Area Manager with a proven track record at Amazon, driving operational efficiency and compliance in high-volume logistics. Expert in quality assurance and process improvement, achieving a 35% reduction in defect rates. Adept at cross-functional team leadership and training, fostering a culture of safety and continuous improvement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Area Manager II (Dock Logistics and Sortation Operations)

Amazon
Minnesota
09.2023 - Current
  • Lead large-scale warehouse operations with a focus on quality, safety, and operational efficiency. Partner closely with Quality Assurance, Safety, and Engineering teams to maintain compliance, drive continuous improvement, and ensure audit readiness across high-volume logistics workflows.
  • Maintained quality oversight of 140,000+ daily outbound packages, enforcing process standards and identifying defects to ensure adherence to internal and regulatory benchmarks.
  • Conducted routine in-process inspections, performance audits, and DEA compliance reviews; documented findings and led corrective action initiatives.
  • Reduced defect rates by 35% and improved inspection precision through development of targeted training protocols and standardized operating procedures.
  • Led the successful implementation of Warehouse Management System (WMS) upgrades emphasizing traceability, data integrity, and regulatory compliance.
  • Performed root cause analysis on quality and process deviations, leading cross-functional teams to implement corrective actions and prevent recurrence.
  • Supported site readiness for sustainability and regulatory audits by training teams on quality checkpoints, safety standards, and visual inspection techniques.
  • Improved team productivity by 35% by enhancing quality controls and workflow standardization.

Area Manager I (Logistics-Delivery Station)

Amazon
California
06.2021 - 09.2023
  • Supported the launch and operations of Amazon's Chula Vista last-mile logistics station, maintaining high standards for safety, quality, and process adherence. Focused on developing team capabilities, enhancing compliance, and driving continuous improvement in a high-volume, regulated environment.
  • Helped launch Amazon's Chula Vista delivery station, which became Southern California's top-performing site within six months by surpassing quality, accuracy, and delivery KPIs.
  • Conducted comprehensive safety and operational audits to ensure compliance with SOPs and regulatory policies, contributing to a 95% reduction in workplace incidents.
  • Developed and delivered onboarding and safety training programs, emphasizing visual inspection, policy adherence, and quality standards.
  • Led process improvement initiatives that increased operational throughput and reduced errors through standard work implementation.
  • Partnered with safety and procurement teams to monitor inventory accuracy and implement improvements aligned with compliance and performance goals.
  • Co-led the Associate Safety Committee to promote safety awareness and accountability through daily inspections and checklists.

Field Quality Assurance (Administrative Support)

Amazon
California
10.2018 - 06.2021
  • Provided quality assurance oversight and administrative support across U.S. and Canadian delivery stations. Specialized in compliance audits, documentation control, SOP development, and training initiatives to ensure inspection readiness and process standardization for new site launches and special operations.
  • Co-led a North America-wide QA team of 10-20 specialists, supporting new station launches through inspection readiness, process validation, and quality auditing.
  • Developed and implemented standardized operating procedures (SOPs) and remote QA documentation workflows to improve consistency, accuracy, and audit traceability across multiple sites.
  • Directed regional audit projects such as 'No Package Left Behind' and holiday delivery quality initiatives, identifying gaps and driving corrective actions across Arizona and California.
  • Recruited, trained, and supervised a high-performing team of 5 Address Validation Associates to support address-level quality control and inspection support.
  • Conducted audit documentation reviews, tracked compliance issues, and collaborated with station teams to improve accuracy, accountability, and reporting.
  • Partnered with Quality and Safety teams to maintain compliance and drive continuous improvement initiatives related to delivery compliance, process validation, and QA training.
  • Supported DEA compliance reviews and sustainability audits as part of ongoing regulatory adherence.
  • Achieved a 5% reduction in quality errors and improved team productivity by 35% through targeted quality controls.

Quality Control Technician II

WestMed Inc.
Arizona
08.2018 - 10.2018
  • Performed hands-on inspections and testing of raw materials, intermediates, and finished goods to ensure strict compliance with FDA, ISO, and company quality standards for Class II/III medical devices. Supported process optimization, validation, and maintained thorough documentation to uphold manufacturing integrity.
  • Conducted in-process, final inspections, validations, and special analyses of products and materials using precision measurement tools.
  • Led internal audits and assisted in external compliance audits, supporting FDA readiness and quality system adherence.
  • Developed and revised SOPs to improve training effectiveness, document control, and quality assurance protocols.
  • Collaborated cross-functionally with production and QA teams to identify and implement process improvements that reduced defects and enhanced product quality.
  • Supported analytical method validations and data transfers following regulatory guidelines to maintain testing accuracy and reliability.
  • Trained new employees on inspection procedures, GMP compliance, and proper use of calibration and testing equipment.

Quality Control Technician & Research Assistant

Idyllic Enterprises
Missouri
06.2016 - 07.2018
  • Performed quality testing, process validation, and data analysis across multiple product lines to ensure compliance with regulatory standards and improve product outcomes. Supported R&D, supplier relations, and manufacturing efficiency.
  • Conducted root cause analysis of failed processes, stability studies, recalls, and CAPAs to support continuous improvement initiatives.
  • Developed and maintained SOPs and quality documentation aligned with GMP and ISO standards.
  • Played a key role in supplier sourcing and international purchasing; negotiated contracts and managed logistics for lab and blending equipment acquisitions.
  • Oversaw delivery, installation, and SOP creation for capital equipment; ensured safe operation and regulatory compliance.
  • Collaborated with R&D, production, and executive teams to support new product launches, internal audits, and corrective actions.
  • Managed confidential projects and provided strategic insights to leadership while safeguarding proprietary data.

Education

Bachelor of Science - Technology Management, Sustainable Energy Systems Management

Southeast Missouri State University
Cape Girardeau, MO
05-2016

Skills

  • Workforce management
  • Data Analytics
  • KPI Tracking
  • WMS Systems
  • Microsoft Office Suite
  • Warehouse Management Systems
  • Logistics Software
  • Operations Management
  • Logistics Management
  • Strategic Planning
  • Execution
  • Operational Efficiency
  • Process Improvement
  • Cross-Functional Team Leadership
  • Collaboration
  • Workforce Planning
  • Performance Management
  • Change Management
  • Continuous Improvement
  • Compliance
  • Risk Mitigation
  • Safety Leadership
  • Cost Control
  • Budget Management
  • Staff training and development

Certification

  • CPR & First Aid Certified
  • Participated in Amazon Leadership Development Training
  • Gained practical safety and compliance training through operational roles

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

Reading | Writing | Learning Korean | Gardening | Baking | Rock hounding | Bike Riding | Coding Exploration

References

References available upon request.

Timeline

Area Manager II (Dock Logistics and Sortation Operations)

Amazon
09.2023 - Current

Area Manager I (Logistics-Delivery Station)

Amazon
06.2021 - 09.2023

Field Quality Assurance (Administrative Support)

Amazon
10.2018 - 06.2021

Quality Control Technician II

WestMed Inc.
08.2018 - 10.2018

Quality Control Technician & Research Assistant

Idyllic Enterprises
06.2016 - 07.2018

Bachelor of Science - Technology Management, Sustainable Energy Systems Management

Southeast Missouri State University

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ALMA M. VILLALOBOS