Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alondra Flores Villanueva

Minneapolis

Summary

Dynamic customer service professional with proven success at Jersey Mike's Subs, excelling in multitasking and teamwork. Recognized for enhancing customer satisfaction through effective communication and leadership. Skilled in cash handling and maintaining high standards of cleanliness, contributing to a positive dining experience and fostering repeat business.

Work History

Crew Member

Jersey Mike's Subs
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Cashier

Burlington Coat Factoy
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Customer Service

Fleet Farm
  • Provided exceptional customer service and addressed customer inquiries.
  • Supported sales initiatives by providing excellent customer service training sessions.
  • Provided quality customer service to earn satisfaction ratings of [Number]%.
  • Increased repeat business by providing exceptional customer service experiences.
  • Anticipated guests' needs and delivered excellent customer service.
  • Provided exceptional customer service, resolving inquiries and issues on spot.

Education

Hiawatha Collegiate High School
1611 E 46th St Minneapolis, MN 55407 United States

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Safe food handling
  • Integrity and honesty
  • Basic math
  • Leadership qualities
  • Store opening and closing
  • Crew leadership

Accomplishments

  • Resolved product issue through consumer testing.
  • Always been a organized, and clean person.
  • Give good customer service
  • Always willing to learn new stuff.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Crew Member

Jersey Mike's Subs

Cashier

Burlington Coat Factoy

Customer Service

Fleet Farm

Hiawatha Collegiate High School
Alondra Flores Villanueva