Support Ticket System Management
Altangerel Byamba-Ochir
Information Technology Engineer
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Excellent technical and communication skills coupled with training in Office 365 administration. Resolves problems quickly, delivering high levels of customer satisfaction. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Senior Engineer Technology
Oyu Tolgoi LLC via Specialzed Career Consulting LLC
02.2022 - 06.2022
- Created and tested technical solutions to serve business needs
- Provided technical support in both on-site and telephone consultations.
- Managed and monitored installed systems for highest level of availability.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with vendors on solution implementation.
- Resolved user queries and performed troubleshooting, debugging and issue resolution.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Performed scheduled service work, installations, testing and repairs.
- Identified and corrected system faults to minimize operational system downtime.
Information Technology Consultant
Worley Engineering via Revolution Development Asia LLC
04.2020 - 01.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Submitted service tickets for equipment maintenance requests.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
IT Engineer
Mongolian Procurement Agency LLC
09.2019 - 03.2020
- Brought in to implement "MineLink" fleet management system developed by SNC Technologies.
- Performed scheduled service work, installations, testing and repairs.
- Provided technical support in both on-site and telephone consultations.
Corporate Service Engineer
Mogul Service and Support LLC
01.2017 - 07.2019
- Provided on-premises IT support to corporate clients such as Cummins Mongolia, Premium Concrete, and Mongolian representative's office of World Bank Group and International Finance Corporation
- Promoted to head Business Process Automation team, utilizing Office 365's Power Platform to increase client's business productivity.
- Executed troubleshooting and server support in both in-person and remote situations.
- Maintained service schedule for software and hardware.
- Performed scheduled service work, installations, testing and repairs.
- Provided technical support in both on-site and telephone consultations.
Education
Bachelor of Computer Applications -
Saint George College of Management And Science
Bangalore, India 08.2013 - 06.2016
Diploma - English
ValuePoint Academy
Bangalore, India 09.2012 - 03.2013
Skills
Network Infrastructure Monitoring
Desktop support
Technical Support
Complaint resolution
Active Directory
Customer service
Microsoft Office
Maintenance and Repair
Windows Operating System
Linux Environment
Certification
Microsoft Certified Solutions Associate
03-2019
Interests
Football
Badminton
Esports
Movies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Engineer Technology
Oyu Tolgoi LLC via Specialzed Career Consulting LLC
02.2022 - 06.2022
Information Technology Consultant
Worley Engineering via Revolution Development Asia LLC
04.2020 - 01.2022
IT Engineer
Mongolian Procurement Agency LLC
09.2019 - 03.2020
Microsoft Certified Solutions Associate
03-2019
Corporate Service Engineer
Mogul Service and Support LLC
01.2017 - 07.2019
Bachelor of Computer Applications -
Saint George College of Management And Science
08.2013 - 06.2016
Diploma - English
ValuePoint Academy
09.2012 - 03.2013
Volunteer Work
PMI Mongolia Chapter - IT Volunteer
- Provides IT-related consultations and services to Mongolian Chapter of Project Management Institute
- Awarded "Biggest Heart" for contributions in 2021
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