Alycia Lee
Edina
Summary
results driven sales in Clarins products, using great customer service and describing in detail and demonstrating product knowledge to customers.
great team member, collaborating with colleagues in what best worked with each customer to create a great working environment Detail-oriented professional specializing in customer service and relationship management. Proven ability to create tailored retail experiences to drive client satisfaction through effective communication and collaboration. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Massage Therapist
Lifetime Fitness
Eden Prairie
08.2024 - 10.2025
- Provided therapeutic massage services to clients in a wellness-focused environment.
- Assessed client needs and preferences to customize treatment plans effectively.
- Educated clients on self-care techniques for continued wellness outside sessions.
- Collaborated with fitness professionals to integrate massage into overall wellness programs.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Addressed client concerns regarding areas of discomfort or pain before beginning a session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Clarins Counter Manager
Von Maur
Eden Prairie
12.2019 - 08.2023
- Provided exceptional customer service to enhance client experience and satisfaction.
- Maintained visual merchandising standards to showcase Clarins products effectively.
- Collaborated with sales associates to drive promotions and event planning.
- Monitored inventory levels and placed orders to ensure product availability.
- Conducted product demonstrations to educate customers on skincare benefits.
- Promoted products and expanded customer base through marketing initiatives.
- Handling customer complaints in a professional manner while adhering to company policies and procedures.
- Developing knowledge about Clarins range of skincare, makeup, bodycare and fragrance products.
- Maintaining a high level of customer service at all times.
- Ensuring store is kept clean, tidy and well-stocked at all times.
- Developing sales strategies to increase sales volume and maximize profits.
- Providing advice on skin care, makeup and fragrances to customers.
- Implemented merchandising displays and promotional products to meet marketing standards.
- Attended trainings and seminars to gain product line proficiency.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
Sales Associate
Nordstrom
Minnetonka
09.2019 - 12.2019
- Assisted customers with product selection and provided personalized recommendations.
- Maintained knowledge of current fashion trends and inventory availability.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure exceptional customer service experiences.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
Massage Therapist
Spot Spa
Minneapolis
06.2015 - 09.2019
- Provided therapeutic massage services to clients in a wellness-focused environment.
- Assessed client needs and preferences to customize treatment plans effectively.
- Utilized various massage techniques to enhance relaxation and relieve tension.
- Maintained cleanliness and organization of therapy rooms and equipment.
- Educated clients on self-care techniques for continued wellness outside sessions.
- Ensured compliance with health and safety standards during all treatments provided.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
Education
Associate of Applied Science - Aesthetics
PCI Academy
Plymouth, MN02-2012
Associate of Applied Science - Massage Therapy
Desert Institute of The Healing Arts
Tucson, AZ08-1998
Associate of Arts - Radio And Television Broadcasting
Brown Institute For Television And Radio Broadcast
Minneapolis, MN06-1992
Bachelor of Arts - Communications/ Emphasis in Broadcast Journalism
Concordia College
Moorhead, MN05-1991
Skills
- Customer care
- Customer service
- Inventory management
- Sales strategies
- Effective communication
- Team collaboration
- Attention to detail
- Sales expertise
- Relationship building and management
- Social skills
- Professionalism and ethics
Languages
Spanish
Limited
Timeline
Massage Therapist
Lifetime Fitness
08.2024 - 10.2025
Clarins Counter Manager
Von Maur
12.2019 - 08.2023
Sales Associate
Nordstrom
09.2019 - 12.2019
Massage Therapist
Spot Spa
06.2015 - 09.2019
Associate of Applied Science - Aesthetics
PCI Academy
Associate of Applied Science - Massage Therapy
Desert Institute of The Healing Arts
Associate of Arts - Radio And Television Broadcasting
Brown Institute For Television And Radio Broadcast
Bachelor of Arts - Communications/ Emphasis in Broadcast Journalism
Concordia College