Alysen Smith
Hastings
Summary
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
18
18
years of professional experience
Work History
Escalations
Huntington Bank
05.2021 - 06.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Phone Claims Representative II
Van Wagenen
10.2018 - 11.2019
- Managed claims processing, ensuring compliance with regulatory standards and company policies.
- Investigated claim discrepancies, collaborating with internal teams to resolve issues efficiently.
- Analyzed claim data to identify trends, improving accuracy in processing and decision-making.
- Provided training and mentorship to new claims representatives, enhancing team performance and knowledge sharing.
Assembly Line Contractor
Medtronic
06.2018 - 10.2018
- Analyzed project performance metrics to identify areas for improvement and implement strategic solutions.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
General Manager
Little Caesars
05.2016 - 06.2018
- Directed daily operations, ensuring efficiency and productivity across all departments.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Oversaw budget management, optimizing resource allocation to achieve financial targets.
- Mentored and trained staff, fostering a culture of continuous improvement and professional development.
- Analyzed market trends to inform product offerings and drive competitive advantage.
- Established performance metrics that improved operational workflows and accountability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
Border Foods
09.2008 - 01.2015
- Led operational initiatives to enhance team performance and customer satisfaction.
- Developed training programs to onboard new staff and improve service standards.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented strategic marketing plans that increased brand visibility and engagement.
- Analyzed financial reports to identify cost-saving opportunities and optimize budgets.
- Mentored junior staff, fostering professional growth and enhancing team cohesion.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
High School Diploma - Math and Science
North High School
Minneapolis, MN06-2008
Some College - General Studies
MCTC
Minneapolis, MN06-2010
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
Timeline
Escalations
Huntington Bank
05.2021 - 06.2026
Phone Claims Representative II
Van Wagenen
10.2018 - 11.2019
Assembly Line Contractor
Medtronic
06.2018 - 10.2018
General Manager
Little Caesars
05.2016 - 06.2018
Assistant General Manager
Border Foods
09.2008 - 01.2015
Some College - General Studies
MCTC
High School Diploma - Math and Science
North High School