Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Byers

Shakopee,MN

Summary

Detail-oriented professional with a proven track record of maintaining clean and organized environments. Seeking a full-time role that offers professional challenges to further enhance skills. Proficient in utilizing various cleaning tools and adhering to safety procedures. Recognized for reliability, adaptability, positive attitude, and a strong commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Room Inspector

Mystic Lake Casino & Hotel
08.2021 - Current
  • Enhance overall guest experience through meticulous attention to detail in room inspections.
  • Ensure positive guest experiences with prompt response to special requests and additional services.
  • Prioritize task completion during peak times or high occupancy periods, demonstrating flexibility in adjusting work schedules to meet the demands of the hotel.
  • Work closely with maintenance staff to identify potential repair needs or safety hazards within guest rooms or public spaces, ensuring prompt resolution before impacting guest experiences negatively.
  • Support teamwork among housekeeping staff by assisting with cleaning as needed during busy periods or staffing shortages.

Room Attendant

Mystic Lake Casino & Hotel
01.2020 - 08.2021
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Ensured timely completion of all housekeeping duties, resulting in consistently positive guest feedback.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
  • Performed deep-cleaning assignments to maintain the hotel's overall appearance and appeal for both new and returning guests alike.
  • Provided excellent customer service through friendly interactions and attentive response to guests' needs.

Lead Direct Support Professional

Beacon Specialized Services (formerly Owakihi)
01.2019 - 01.2020
  • Facilitated community integration for residents by coordinating activities, transportation, and providing necessary support during outings.
  • Monitored medication administration, maintaining accurate records to ensure resident safety and compliance with prescribed treatment plans.
  • Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for residents and staff members alike.
  • Enhanced resident independence by implementing individualized support plans and goal-setting strategies.
  • Managed on-call schedules for staff members, ensuring optimal coverage during high-demand periods.

Direct Support Professional

Owakihi
01.2018 - 01.2019
  • Assisted disabled residents with daily living activities, running errands, and household chores.
  • Improved resident self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Established trust-based relationships with residents by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
  • Provided reliable transportation for residents to attend medical appointments, social outings, or other community-based events as needed.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.

Home Health Aide

Valleyview Assisted Living
10.2014 - 12.2017
  • Helped residents maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Administered medications in accordance with doctor's instructions.
  • Performed light housekeeping duties to ensure a clean and organized living space for residents.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

High School Diploma -

Jordan High School
Jordan
06-2015

Skills

  • Teamwork and collaboration
  • Time management
  • Customer satisfaction
  • Chemical handling
  • Housekeeping
  • Multitasking and organization
  • HIPAA compliance
  • Adaptability and flexibility
  • De-escalation techniques
  • Workload prioritizations

Timeline

Room Inspector

Mystic Lake Casino & Hotel
08.2021 - Current

Room Attendant

Mystic Lake Casino & Hotel
01.2020 - 08.2021

Lead Direct Support Professional

Beacon Specialized Services (formerly Owakihi)
01.2019 - 01.2020

Direct Support Professional

Owakihi
01.2018 - 01.2019

Home Health Aide

Valleyview Assisted Living
10.2014 - 12.2017

High School Diploma -

Jordan High School

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Alyssa Byers