Alyssa Flewelling
Bemidji
Summary
Dynamic professional with a strong background in early education and customer service. Proven ability to enhance social development and resolve complaints effectively. Skilled in money handling and staff training, fostering a positive environment that drives team success and customer satisfaction. Committed to maintaining safety and high standards.
Overview
2026
2026
years of professional experience
Work History
Daycare Teacher's Assistant
Kandiland Learning Center
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted learning and social development through structured and unstructured playtime.
- Taught children to organize toys, wash hands, and share by leading by example.
Kitchen Staff Member
Keg and Cork
06.2024 - Current
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
Cleaning Company Owner
Smart Choice Cleaning LLC
06.2023 - Current
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Resolved customer service issues with timely and professional resolutions.
- Consulted with customers to assess needs and propose optimal solutions.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used time management and efficient cleaning methods to meet deadlines.
- Performed deep cleaning tasks and special projects.
Assistant Store Manager
Dollar General
07.2024 - 06.2025
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Manager
Dollar General
01.2022 - 08.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Banquet Captain
Sanford Center
05.2016 - 08.2021
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Served meals to customers according to established guidelines.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Employee Meat Store Manager
American Foods Group
11.2017 - 03.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Desk Associate
Coborn's Grocery Store
01.2011 - 07.2013
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Long Prairie Grey Eagle Public School
Long Prairie, MN01-2012
Skills
- Safety and supervision
- Social and academic development
- Early education
- Complaint resolution
- Money handling
- Customer support
- Calm demeanor
- Staff training
- Positive attitude
- Call handling
- Clear communication
- Attention to detail
Timeline
Assistant Store Manager
Dollar General
07.2024 - 06.2025
Kitchen Staff Member
Keg and Cork
06.2024 - Current
Cleaning Company Owner
Smart Choice Cleaning LLC
06.2023 - Current
Store Manager
Dollar General
01.2022 - 08.2023
Employee Meat Store Manager
American Foods Group
11.2017 - 03.2018
Banquet Captain
Sanford Center
05.2016 - 08.2021
Customer Service Desk Associate
Coborn's Grocery Store
01.2011 - 07.2013
Daycare Teacher's Assistant
Kandiland Learning Center
High School Diploma -
Long Prairie Grey Eagle Public School
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