Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alyssa Hoover

Rochester

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

Trader Joe's
Rochester
05.2024 - Current
  • Built positive and productive customer connections to drive consistent sales.
  • Stocking shelves to establish eye-catching presentations
  • Directed truck loading and unloading, freight flow, backroom organization, and merchandise ticketing.
  • Adhered to health and safety guidelines when handling donations, restocking shelves, and helping customers load their purchases into vehicles.
  • Maintained a clean work environment by wiping down surfaces and equipment, restocking supplies, and cleaning dishes.
  • Organized product samples for easy customer access.
  • Operating cash registers, processing payments on the cash register, and counting back bills and change to patrons. interacting with customers, bagging groceries.
  • Customer Service: Assisting customers with questions, locating products within the store, and providing a positive shopping experience.
  • Team tasting involvement: Participating in tasting events, and product selection.

Retail Worker

Kwik Trip
Rochester
06.2021 - 04.2024
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Ensured that all workers are trained in proper lockout and tagout procedures prior to working on energized equipment.
  • Prepared monthly safety performance reports for management review.
  • Maintained and updated emergency response plans or procedures.
  • Conducted safety briefings to inform crews of safety hazards.
  • Completed day-to-day duties accurately and efficiently.
  • Operated cash registers to process customer transactions accurately.
  • Used cash registers to ring up customer purchases efficiently.
  • Handled cash register operations including deposits, withdrawals, refunds, exchanges.
  • Trained new hires on proper use of cash registers, POS systems and related equipment.

Pool Lifeguard

Rochester Area Family YMCA
Rochester
06.2019 - 01.2022
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Provided CPR and First Aid as required for injured or ill patrons.
  • Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
  • Trained new employees on job duties including safety protocols, customer service expectations and emergency response procedures.
  • Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
  • Watched over swimmers to respond quickly to distress situations.
  • Communicated effectively with supervisors regarding staffing levels, maintenance needs and special requests from guests.
  • Recognized swimmers in need of assistance and acted quickly.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Assisted patrons with swimming instruction and technique improvement.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Coordinated and taught instructional classes in fundamentals of swimming and water safety.
  • Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
  • Observed sections of assigned water zone of responsibility.
  • Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
  • Attended regular staff meetings to discuss new policies, procedures and safety issues.
  • Adhered strictly to emergency action plans.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Cleaned, brushed and vacuumed pool to keep clean.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.

Education

High School Diploma -

Mayo Senior Highschool
Rochester, MN
06-2017

Some College (No Degree) -

RCTC
Rochester, MN

Skills

  • Customer service
  • Organization
  • Relationship building
  • Cash register operation
  • Active listening
  • Health and safety compliance
  • Integrity and honesty
  • Organizational skills
  • First Aid/CPR
  • Shallow water lifeguarding
  • Lifeguarding
  • Emergency response

Certification

Lifeguarding with CPR/AED for professional Rescuers, First aid, and Administering oxygen 04/24/2021

Lifeguarding and Emergency Oxygen 04/24/2021

Adult and Pediatric First aid/CPR/AED 05/30/2019

During my Lifeguarding years have saved two people from drowning.

References

References available upon request.

Timeline

Crew Member

Trader Joe's
05.2024 - Current

Retail Worker

Kwik Trip
06.2021 - 04.2024

Pool Lifeguard

Rochester Area Family YMCA
06.2019 - 01.2022

High School Diploma -

Mayo Senior Highschool

Some College (No Degree) -

RCTC

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