Alyssa Martin
Duluth
Summary
Strategy leader with extensive experience in managing large-scale initiatives that enhance member outcomes through effective integration of payor, market, and provider strategies. Proven management professional with strong communication, organizational, and analytical skills. Develops innovative solutions to address complex business and technology challenges. Committed to advancing organizational goals through strategic team leadership.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Project Management
Optum Strategic Initiatives
01.2022 - Current
- Facilitated national support for Optum concerning Care Delivery Organizations through diverse acquisition levels to achieve defined deliverables within Cardiology, Hematology-Oncology, Orthopedic Surgery, Ob-Gyn, Hospitalists, and Pediatrics.
- Directed management of Business Analysts, Communication Specialists, and Project Managers for specialized initiatives.
- Led development of specialty scorecards to support Value Based Care payment methodologies.
- Implemented technology enhancements utilizing AI to improve operational efficiency.
- Evaluated market performance to develop targeted process improvement strategies.
- Established departmental standards for tools, templates, tracking, and workforce management.
- Created leadership updates to monitor progress on key deliverables.
- Acted as SME for dashboard creation to enhance market performance tracking and risk-based contracting.
- Facilitated communication between regional markets and national teams for escalations and support.
- Acted as cultural ambassador to promote professional and personal development among staff.
- Achieved 100% Manager Effectiveness Index for 2023, reflecting strong leadership capabilities.
- Led cross-functional teams to execute strategic project initiatives.
- Developed patient and provider-facing content focused on specific disease states and evidence-based recommendations.
Associate Director Home Health Strategy
Humana Home Solutions
01.2020 - 01.2022
- Advanced Value Based Strategy for Medicare recipients through acquisition of Centerwell and Onehome healthcare.
- Developed and presented communications for C Suite and external investor conferences to highlight key contributions.
- Led management and coordination of nine Project Management associates to establish Value Based Care model in various markets.
- Collaborated with C Suite to enhance network optimization for home health, durable medical equipment, and infusion pharmacy providers.
- Streamlined clinical criteria for home health episodes, including wound protocols and UTI prevention
- Established protocols to enhance screening for social determinants of health.
- Operationalized seven durable medical equipment and infusion pharmacy locations.
- Established utilization management protocols for home health, durable medical equipment, and infusion services.
- Developed monthly reports on revenue, episodes, and quality across all service lines.
- Developed network adequacy and specialized services reports to inform leadership decision-making.
- Evaluated impact based on clinical innovation strategies (wound care software, call center operations, UTI interventions) as measured by Total Cost of Care.
Sr Project Manager I
UnitedHealthcare/Optum
01.2016 - 01.2020
- Directed critical clinical savings initiatives and improved provider NPS, enhancing overall efficiency.
- Supported cost containment efforts in NICU and genomics, driving strategic success.
- Created and managed cost strategies within United Clinical Services, achieving $32M annual savings.
- Deployed key projects refining prior authorization, securing $4M annual savings.
- Implemented technology enhancements to minimize provider abrasion across health systems.
- Graduated from 2020 Emerging Leadership Program, demonstrating professional growth.
Business Process PMO Manager
UnitedHealthcare
01.2015 - 01.2016
- Provided leadership oversight for PMO during Affordable Care Act (ACA) launch.
- Managed project managers, business analysts, and support staff on ACA initiatives.
- Established departmental standards, including tools, templates, and reporting functionalities.
- Established comprehensive workflow for technology eligibility and billing systems.
- Oversaw large-scale issue remediation, including identification, impact assessment, and monitoring.
- Created communications team focused on producing patient and media resources.
Learning Architect Project Manager
UnitedHealthcare
01.2011 - 01.2015
- Facilitated project management and instructional design for large-scale learning initiatives encompassing workflow, documentation, design, delivery, and evaluation utilizing ADDIE model.
- Received a 2014 service hero nomination for development of Affordable Care Act (ACA) initial training development and deployment.
- Developed and supported career pathways program for facilitators in instructional design essentials.
- Created standardized workflow for assigning instructional design tasks to over 200 employees based on expertise and demand.
- Analyzed business needs to define training modalities and durations, including instructor-led, web-based, and hybrid formats.
Facilitator
UnitedHealthcare
01.2008 - 01.2011
- Conducted training sessions for diverse teams on health insurance processes.
- Coordinated interdepartmental communication to enhance service delivery.
- Trained on platforms including PRIME, UNET, Diamond, COSMOS, and Employer E Services.
- Achieved 2009 Shape Award for exemplary classroom outcomes based on surveys and performance metrics.
Customer Care Professional
UnitedHealthcare
01.2006 - 01.2008
- Assisted customers with inquiries and resolved issues effectively.
- Provided support in navigating healthcare plans and services.
- Provided product and service information to customers.
Education
Master of Business Administration - Organization Development
The College of St Scholastica
Duluth01.2022
Bachelor of Arts - Communications
University of Wisconsin Superior
Superior, WI01.2014
Associate of Arts - Communications
Lake Superior Community College
Duluth, MN01.2005
Skills
- Project management
- Strategic planning
- Team leadership
- Cross-functional collaboration
- Change management
- Training development
- Process improvement
- Business strategy
- Innovation fostering
- Cost savings
- Performance monitoring
Certification
Project Management Professional (PMP) 01/01/2018
PMI ID 2113091
Recertification due 12/31/26
PMI ID 2113091
Recertification due 12/31/26
Affiliations
Young Professional Board Member- Special Olympics of Minnesota (2018-2020)
Timeline
Director of Project Management
Optum Strategic Initiatives
01.2022 - Current
Associate Director Home Health Strategy
Humana Home Solutions
01.2020 - 01.2022
Sr Project Manager I
UnitedHealthcare/Optum
01.2016 - 01.2020
Business Process PMO Manager
UnitedHealthcare
01.2015 - 01.2016
Learning Architect Project Manager
UnitedHealthcare
01.2011 - 01.2015
Facilitator
UnitedHealthcare
01.2008 - 01.2011
Customer Care Professional
UnitedHealthcare
01.2006 - 01.2008
Master of Business Administration - Organization Development
The College of St Scholastica
Bachelor of Arts - Communications
University of Wisconsin Superior
Associate of Arts - Communications
Lake Superior Community College