Alyssa Ranem

Ham Lake

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

years of professional experience

Work History

Member Specialist / Personal Shopper

Sam’s Club

Mankato

01.2023 - Current

Support members with product selection and order fulfillment
Provide high‑quality customer service through active listening and problem‑solving
Utilize digital tools and systems to manage orders and inventory
Collaborate with team members to maintain efficient store operations
Key Skills: Customer service, active listening, problem‑solving, computer literacy, teamwork

Public Policy & Advocacy Intern

American Lung Association

01.2026 - 05.2026

Collected community and student perspectives to support advocacy efforts
Contributed to initiatives promoting restrictions on flavored commercial tobacco products
Supported public health policy communication and outreach efforts

Education

Bachelor of Science - Applied Health Science

Minnesota State University–Mankato

MN, USA

05-2026

Skills

Customer service
Customer support
Active listening
Problem-solving

Team collaboration
Multitasking Abilities
Computer literacy
Community outreach

Campus Involvement

Gamma Phi Beta Sorority— Education Vice President, Public Relations Vice President, Collaborated with Executive Board to oversee chapter operations and support organizational decision-making, Oversaw chapter education programs, ensuring alignment with national standards and member development goals, Supported member retention through engagement initiatives and individualized support, Supervised eight chairholder positions, providing guidance, accountability, and leadership development. Managed chapter social media platforms including chapter website. Designed graphics with chapter information to inform members and the public.
Order of Omega — Greek Leadership Honor Society, President, Oversaw the Executive Board by coordinating responsibilities, supporting officer development, and ensuring smooth chapter operations, Planned and facilitated chapter meetings, including agenda creation, discussion management, and follow-up action tracking, Initiated new members through ceremony planning, onboarding coordination, and communication with campus Greek Life staff, Promoted academic excellence and leadership recognition among Greek organizations on campus
Gamma Sigma Alpha — Greek Academic Honor Society, Secretary, Collaborated with the Executive Board to help oversee chapter operations and support organizational goals, Assisted with meeting planning and coordination, including preparing materials and ensuring smooth execution, planned and helped run the initiation ceremony, supporting new member onboarding and event logistics, promoted academic excellence and recognition among Greek Life members with GPAs of 3.5 or higher

Timeline