Alyssa Thompson
Bloomington
Summary
Dynamic sales professional with a proven track record at Hilton, recognized as the top sales representative for four months. Expert in customer relations and sales strategy development, I excel in building strong client relationships and driving revenue growth through effective negotiation and problem-solving skills. Committed to delivering exceptional service and enhancing client satisfaction.
Overview
19
19
years of professional experience
Work History
Sales Representative
Hilton
10.2022 - 12.2025
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Rely on my sales skills and knowledge to get people to purchase vacation ownership contracts from hilton.
- Was the number one sales representative in the country for 4 months in 2025.
- Learned and mastered how to talk to clients and persuade them to buy our products.
- Had a wonderful relationship with my Coworkers,clients,and everyone i worker with. Also never caused any conflict or isssues.
Server,bartender, and Manager
Texas Roadhouse
11.2016 - 07.2020
- Engaged with guests to ensure satisfaction and address inquiries promptly.
- Assisted in upselling hotel amenities to enhance guest experience.
- Collaborated with team members to maintain high service standards.
- Processed reservations and check-ins efficiently using property management system.
- Resolved guest complaints by providing timely solutions and support.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Hilton Garden Inn Hotel
03.2011 - 05.2015
- Engaged with guests to ensure satisfaction and address inquiries promptly.
- Assisted in upselling hotel amenities to enhance guest experience.
- Collaborated with team members to maintain high service standards.
- Processed reservations and check-ins efficiently using property management system.
- Resolved guest complaints by providing timely solutions and support.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sports Information Director
Tennessee Technological University
08.2006 - 07.2010
- Coordinated media relations for athletic events, enhancing visibility and engagement.
- Developed press releases and game recaps, ensuring timely dissemination of information.
- Managed social media accounts, increasing follower engagement through targeted content strategies.
- Collaborated with coaching staff to gather insights for effective storytelling and promotion.
- Implemented digital platforms for streaming events, enhancing accessibility for fans.
- Collaborated with marketing team on promotional campaigns to drive ticket sales and increase attendance at sporting events.
- Oversaw design and production of game programs, ensuring consistent branding across all materials.
- Managed game-day operations, ensuring seamless execution of events for athletes and spectators.
- Developed innovative marketing and PR strategies.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Supervised and monitored media purchasing from media outlets.
- Managed editorial calendars and rescheduled PR events and meetings.
Education
High School Diploma - Business Management
Tennessee Technological University
Cookeville, TN05.2011
High School Diploma - Highschool
New Hope Christian Academy
Gainesboro, TN06.2006
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Sales development
- Negotiation tactics
- Account management
- Lead prospecting
- Sales demonstration
- Product management and pricing
- Field sales
- Proposal development
- Account development
Languages
Spanish
Professional Working
Timeline
Sales Representative
Hilton
10.2022 - 12.2025
Server,bartender, and Manager
Texas Roadhouse
11.2016 - 07.2020
Sales Representative
Hilton Garden Inn Hotel
03.2011 - 05.2015
Sports Information Director
Tennessee Technological University
08.2006 - 07.2010
High School Diploma - Business Management
Tennessee Technological University
High School Diploma - Highschool
New Hope Christian Academy