Alyssa Wilson
Morris,MN
Summary
Experienced with managing administrative functions and supporting departmental needs while providing customer service. Utilizes excellent organizational and communication skills to streamline operations and improve efficiency. Strong understanding of scheduling and record-keeping.
Overview
9
9
years of professional experience
Work History
Behavioral Medicine Department Secretary
Stevens Community Medical Center
05.2024 - Current
- Assist with patient care by taking calls and completing appointment registration and scheduling through EMR software.
- Coordinating electronic and verbal patient referrals by gathering information and sending or receiving necessary paperwork through postal and digital means.
- Submission of insurance authorization for procedures.
- Streamlined office procedures, improving workflow efficiency and reducing administrative bottlenecks.
- Provided support to in office and remote providers by copying, faxing, and filing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards in compliance with HIPAA.
Kennel Assistant
Tera's Spaw and Pet Resort
03.2025 - Current
- Deliver compassionate care for dogs and cats through daily tasks of providing food, water, and exercise.
- Administer medication, manage feeding reports, monitor behaviors and report to owners when necessary.
- Maintained cleanliness of kennel facilities, promoting a hygienic environment for pets.
Dance Team Coach
Morgan Township Highschool
09.2023 - 04.2024
- Seasonal coaching of teenage girls grades 9-12.
- Mentored dancers to improve technique, fostering a supportive learning environment.
- Coordinated schedules for practices and events to optimize team availability and participation.
- Collaborated with school administration to facilitate fundraising efforts for team expenses.
- Enhanced team performance by implementing innovative choreography and training techniques.
Funeral Director
Geisen Funeral Home
11.2022 - 03.2024
- Coordinate funeral services, maintaining compassionate and professional conduct while providing support and resources to grieving families.
- Perform maintenance of equipment and ensure cleanliness of building and workspaces.
- Product inventory and restocking of merchandise and supplies.
- Preparation of deceased, including embalming and restorative art processes, adhering to strict standards of care.
- Streamlined operations with effective communication between staff, families, clergy and cemeteries.
Funeral Director Intern
Edmonds & Evans Funeral Home
02.2019 - 10.2022
- Assist licensed funeral directors in arrangements of preneed and at-need funerals.
- Organized submission for publishing obituaries online and in local newspapers.
- Filing of death records with the electronic state death registry.
- Communication with insurance companies to verify and obtain death benefits.
- Coordination with church and clergy members for scheduling and performance of funeral services.
- Daily operations of building, equipment, and vehicle maintenance.
- Assisting licensed funeral directors in preparation room tasks.
Family Service Counselor
Graceland Cemetery
01.2019 - 02.2019
- Provide services for preneed cemetery arrangements, update client files using paper and electronic means.
Merchandising Specialist
Best Buy Co., Inc
09.2016 - 12.2018
- Efficient completion of daily tasks and special assignments with quality-driven approach, followed merchandising guidelines to replenish merchandise and present visually appealing displays.
Education
Associate degree - Funeral Services
American Academy McAllister Institute
New York, NY12.2018
Purdue University
West Lafayette, INSkills
- Strong work ethic
- Technology proficiency
- Superior organization
- Skilled critical thinking
- Task prioritization
- Adaptability and flexibility
- Detail oriented
- Teamwork and collaboration
- Customer service
Timeline
Kennel Assistant
Tera's Spaw and Pet Resort
03.2025 - Current
Behavioral Medicine Department Secretary
Stevens Community Medical Center
05.2024 - Current
Dance Team Coach
Morgan Township Highschool
09.2023 - 04.2024
Funeral Director
Geisen Funeral Home
11.2022 - 03.2024
Funeral Director Intern
Edmonds & Evans Funeral Home
02.2019 - 10.2022
Family Service Counselor
Graceland Cemetery
01.2019 - 02.2019
Merchandising Specialist
Best Buy Co., Inc
09.2016 - 12.2018
Associate degree - Funeral Services
American Academy McAllister Institute
Purdue University