Amal Abdullah

Certified IT professional with expertise in Data Analytics and IT Support, supplemented by training in Artificial Intelligence and current studies in Management Information Systems (MIS). Combines technical proficiency with strong analytical and problem-solving skills, enhanced by an Associate in Arts degree that fosters creative and structured thinking. Experienced in leveraging data-driven insights to optimize IT systems, troubleshoot issues, and improve operational workflows. Fluent in Arabic, English, and Somali, enabling effective collaboration in multicultural environments. Committed to continuous growth in IT, and applying emerging technologies to solve complex business challenges.

• Data Analytics & Visualization: Skilled in interpreting complex data sets to drive decision-making and improve operational efficiency. Proficient with tools such as Excel, Power BI, and SQL.
• IT Support & Troubleshooting: Experienced in diagnosing and resolving technical issues, optimizing system performance, and supporting end-users in fast-paced environments.
• Artificial Intelligence Foundations: Trained in AI concepts, with a growing ability to integrate emerging technologies into business processes for smarter, more automated solutions.
• Systems Analysis & MIS: Knowledgeable in systems analysis and management information systems, with ongoing studies enhancing understanding of how technology supports business goals.
• Problem Solving & Analytical Thinking: Strong critical thinking skills, able to evaluate technical and business challenges and propose effective, data-driven solutions.
• Multilingual Communication: Fluent in Arabic, English, and Somali, with proven success in collaborating within diverse, multicultural teams.
• Technical Proficiency: Familiar with database management, Microsoft Office Suite, and basic programming concepts. Comfortable navigating various software platforms and learning new technologies quickly.
• Creative & Structured Thinking: Balanced approach to IT problem-solving, supported by an Associate in Arts degree that combines creativity with logical analysis.
• Continuous Learning & Innovation: Dedicated to ongoing professional growth and applying new tech to solve real-world business challenges.

Certified data Analyst

Certified IT Support

Certified in Artificial intelligence