Amal Saeed
Shakopee
Summary
Detail-oriented and proactive operations professional with 5+ years of experience supporting fast-paced environments through workflow coordination, facility support, customer service, and problem-solving. Skilled in administrative tasks, inventory accuracy, onboarding support, and maintaining efficient daily operations. Recognized for reliability, strong communication, and the ability to anticipate needs to keep teams running smoothly. Authorized to work in the U.S. for any employer.
Overview
7
7
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon Warehouse
02.2022 - Current
- Supported daily operations by resolving workflow disruptions, preventing delays, and maintaining safe, organized work areas.
- Investigated order discrepancies, processed corrections, and documented findings using internal systems.
- Managed inventory flow including placement, tracking, replenishment, and quality checks to ensure accurate fulfillment.
- Assisted new hire onboarding by demonstrating procedures, reinforcing safety guidelines, and providing team training.
- Utilized internal software tools to track productivity, time, and operational metrics.
- Prioritized multiple tasks in a high-volume environment while maintaining accuracy and attention to detail.
Customer Service
Macy's
06.2023 - 11.2024
- Delivered high-level customer support through phone and in-person interactions, ensuring fast, professional service.
- Organized daily workflows including returns, order lookups, documentation, and customer follow-through.
- Trained new employees on store systems, policies, and service standards.
- Assisted with event setups, merchandise organization, and operational tasks to maintain a clean, welcoming environment.
- Collaborated with leadership to relay customer feedback, improve service processes, and support cross-functional operations.
Sales Lead
Kohl's
12.2018 - 02.2022
- Oversaw daily floor operations including opening/closing duties, team support, inventory accuracy, and store organization.
- Managed merchandise setups, visual resets, and stock replenishment to maintain consistent presentation standards.
- Handled administrative tasks including documentation, escalated customer issues, order fulfillment, and workflow coordination.
- Guided and trained team members, reinforcing store procedures and quality expectations.
- Reported operational concerns, inventory discrepancies, and supply needs to management.
Education
Associate's degree - Software Development
Dakota County Technical College
Rosemount, MN05.2025
High school diploma - undefined
Burkeville High School
Burnsville, MN06.2020
Skills
Operations & Admin: Workflow Coordination, Inventory Control, Team Training, Facility Support, Order Fulfillment
Customer Service & Retail: Customer Support, POS Systems, Merchandising, Sales, Communication
Technical & Design: Figma, Adobe XD, Adobe Photoshop, HTML/CSS, UI/UX Design, Microsoft Office
Timeline
Customer Service
Macy's
06.2023 - 11.2024
Amazon Fulfillment Associate
Amazon Warehouse
02.2022 - Current
Sales Lead
Kohl's
12.2018 - 02.2022
Associate's degree - Software Development
Dakota County Technical College
High school diploma - undefined
Burkeville High School