Aman Dembi
Minneapolis
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Diligent Security professional with monitoring facility staff and visitors to maintain order and safety. Demonstrated ability to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Defensive security personnel with in-depth knowledge of law and order. Consistently works flexible hours in extreme weather conditions. Talented at keeping personnel, building and equipment secure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Breakpack Order Filler
Target Distribution Center
01.2021 - 06.2024
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Packaged items for shipment by date coding, case taping and palletizing.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Attended and participated in sales meetings to stay abreast of current offers and product issues
- Changed sales floor signs to show current pricing and support product promotions
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Monitored stock control systems and processed specific orders.
- Maintained high level of health and safety standards.
- Picked product from fulfillment center stock according to picklist and organized on cart.
- Kept fulfillment center aisles clear and maintained integrity of storage locations.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
Professional Security Officer
Allied Universal Security Services
05.2018 - 04.2020
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Worked in Hennepin County libraries as a security officer providing customer services for two years.
- Supervised grounds, employee entrances and exits and security officers on duty
- Prepared regular written logs and incident report at close of each shift for distribution to hennepin county
- Recorded incident reports with detailed accounts of occurrences
- Demonstrated commitment to public safety by patrolling events and well-populated establishments
- Monitored property and investigated any areas of suspicion.
- Developed improved training methods with focus on public safety and officer awareness
Patrolled and monitored premises in company vehicle, on bicycle and by foot. - Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
- Activated security alarm system to alert emergency responders of dangerous or life threatening incidents
- Remained flexible in rapidly changing environments and adapted to developing situations
- Supervised creation and validation of anti-terrorism plans on all ships
- Participated in staff meetings, special events and professional development activities
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Checked and verified photo identification prior to granting facility access
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Screened individuals and prevented passage of prohibited articles into restricted areas
Security Officer
GSS Security Services
02.2018 - 05.2018
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
Customer Service Representative
G2 Secured Staff
05.2017 - 02.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Optimized customer support by establishing collaborative service environment.
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
GED -
Shakiso High School
06.2011
Skills
- Stationary surveillance
- Dispatch
- Conflict resolution techniques
- Theft Prevention Training
- Good listening skills
- Creative problem solving
- Complaint resolution
- Call Handling
- Customer Satisfaction
Languages
English
Amharic
Arabic
Afan oromo
Certification
- EMR - Emergency Medical Responder
- CFR - Certified First Responder
Timeline
Breakpack Order Filler
Target Distribution Center
01.2021 - 06.2024
Professional Security Officer
Allied Universal Security Services
05.2018 - 04.2020
Security Officer
GSS Security Services
02.2018 - 05.2018
Customer Service Representative
G2 Secured Staff
05.2017 - 02.2018
GED -
Shakiso High School
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