Amanda Cleland
Morris
Summary
Dynamic customer service professional with proven multitasking abilities and exceptional complaint handling skills. Committed to enhancing customer satisfaction and training new staff to deliver top-tier service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Wait Staff Member
Don's Cafe
06.2025 - 01.2026
- Provided exceptional customer service by promptly taking orders and addressing inquiries.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere.
- Assisted in training new staff members on service protocols and menu knowledge.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Handled cash transactions accurately, providing change and processing payments swiftly.
- Engaged with customers to enhance their dining experience through attentive service and recommendations.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
Customer Service Representative
Family Dollar
10.2024 - 06.2025
- Assisted customers with inquiries and complaints, ensuring timely resolution and satisfaction.
- Processed orders accurately using customer management software to maintain smooth operations.
- Provided product information and support, enhancing customer knowledge and engagement.
- Collaborated with team members to streamline communication and improve service delivery.
- Adapted quickly to new systems and processes, improving personal efficiency in handling tasks.
- Maintained a positive attitude while managing high-volume customer interactions during peak times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Morris Co-Op
12.2019 - 10.2024
- Documented customer interactions in database, contributing to efficient record-keeping practices.
- Actively participated in training sessions to enhance product knowledge and service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Health Information Management Clerk
Stevens Community Medical Center
11.2019 - 10.2024
- Processed patient health records with accuracy and attention to confidentiality requirements.
- Managed electronic health record systems, ensuring data integrity and compliance with regulations.
- Assisted in the implementation of new health information protocols to enhance operational efficiency.
- Coordinated training sessions for staff on proper documentation practices and system navigation.
- Ensured timely access to accurate patient information for medical professionals, contributing to better patient care.
Education
High School Diploma -
Morris Area High School
Morris, MN05-1999
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
- Handling complaints
- Supply restocking
- Strong work ethic
- Hospitality service expertise
- Cash handling
- Exceptional customer service
Timeline
Wait Staff Member
Don's Cafe
06.2025 - 01.2026
Customer Service Representative
Family Dollar
10.2024 - 06.2025
Customer Service Representative
Morris Co-Op
12.2019 - 10.2024
Health Information Management Clerk
Stevens Community Medical Center
11.2019 - 10.2024
High School Diploma -
Morris Area High School