Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Crafts

Apple Valley

Summary

Production professional with strong track record in optimizing manufacturing processes and ensuring consistent product quality. Known for collaborating effectively with team members and adapting to changing production needs. Reliable and focused on delivering results while maintaining safety and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

ENGINEERING TECHNICIAN

DAIKIN APPLIED
03.2023 - 10.2024
  • Perform test unit setup and operate laboratory equipment according to lab procedures and test request requirements.
  • Perform laboratory testing activities in accordance with standard procedures & test requirements.
  • Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician's perspective.
  • Create records of testing activities and document them according to laboratory procedures.
  • Safely operate forklift and scissor lift.
  • Identify, troubleshoot, and report nonconformities and abnormal testing conditions.
  • Gas piping, brazing, soldering and equipment repair.
  • Ensure standards, policies, procedures, and maintenance of a clean work area are always upheld.
  • Maintain a working knowledge of EH&S safety policies and regulations to ensure duties of self and others are performed safely.
  • Maintain effective communication with management, laboratory and project teams.
  • Assist other technicians with tasks during equipment downtime.

DISPATCHER

BONFE PLUMBING AND HEATING
03.2022 - 03.2023
  • CSR experience with answering phones and sending service calls to the proper department
  • Assign HVAC, Plumbing, Electrical and Drain technicians to jobs based on respective skills and location
  • Assist technicians with troubleshooting over the phone
  • Communicate with customers, management and fellow dispatchers to ensure 100% customer satisfaction
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

SERVICE TECHNICIAN APPRENTICE

CLIMATE PROS
05.2019 - 02.2022
  • Electrical and equipment troubleshooting using sequence of operation
  • Safely operate forklift, scissor lift and pallet jack
  • Drive box truck and stake bed truck to deliver supplies and equipment to jobsite
  • Preventative maintenance on HVAC/R systems
  • Piping and insulating refrigeration lines
  • PVC & copper drain line repair and installation
  • Soldering and brazing
  • Gas piping and leak checking
  • Rigging and lifting of equipment
  • Maintain a clean work environment and organize tools after each job
  • Proper use of PPE
  • Followed safety protocols during all tasks, minimizing workplace accidents and injuries.
  • Effective and consistent communication with customers

Warehouse Lead

Proozy
02.2017 - 02.2019
  • Direct and assist with day-to-day operations of the warehouse including receiving, picking, packing, quality control, data management, inventory audit, and metrics.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Maintained a safe working environment observing OSHA guidelines, conducting regular safety audits and addressing potential hazards promptly.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
  • Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problem solving.
  • Implemented quality control measures to ensure products met company standards before shipment to customers.
  • Moved merchandise using forklifts, pallet jacks and work assist vehicle.
  • Kept department areas organized, clean, and secure.

Education

HIGH SCHOOL DIPLOMA -

APPLE VALLEY HIGH SCHOOL
APPLE VALLEY, MN
06.2008

A.A.S. DEGREE - HVAC/R

HENNEPIN TECHNICAL COLLEGE
EDEN PRAIRE, MN
12.2021

Skills

  • Strong attention to detail
  • Multi-task and prioritize
  • Excellent interpersonal and communication skills
  • Proficient forklift & scissor lift operator
  • Computer and mechanical aptitude
  • Quality control and assurance
  • Adaptability and flexibility
  • Equipment operation
  • Maintenance and repairs
  • Safety management
  • Team collaboration
  • Dependable and responsible

Certification

  • OSHA - 30
  • Forklift / Scissor Lift
  • Rigging
  • Universal EPA (No. 1011521213150)
  • R-410A Safety
  • Soldering

Timeline

ENGINEERING TECHNICIAN

DAIKIN APPLIED
03.2023 - 10.2024

DISPATCHER

BONFE PLUMBING AND HEATING
03.2022 - 03.2023

SERVICE TECHNICIAN APPRENTICE

CLIMATE PROS
05.2019 - 02.2022

Warehouse Lead

Proozy
02.2017 - 02.2019

A.A.S. DEGREE - HVAC/R

HENNEPIN TECHNICAL COLLEGE

HIGH SCHOOL DIPLOMA -

APPLE VALLEY HIGH SCHOOL

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