Amanda Kelly
Duluth
Summary
Astute professional with 7+ years of administrative and HR experience, adept in managing records, inventory, and data entry. Demonstrated skills in customer service, document management, and Microsoft Office, complemented by a strong attention to detail and conflict resolution. Proven track record in streamlining operations, ensuring accuracy, and adapting to diverse environments.
Experienced with managing warranty claims and ensuring compliance with company policies. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and support team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Grand Rapids Chevrolet GMC
Grand Rapids, MN
09.2024 - Current
- Managed the filing system for warranty documents, ensuring accurate organization and easy retrieval for compliance and audits.
- Oversaw a high volume of warranty claims, demonstrating strong attention to detail and organizational skills.
- Implemented streamlined workflows to reduce claim processing time and improve operational efficiency.
- Developed and maintained an electronic database system for tracking warranty claims, supporting accurate inventory and record keeping.
- Generated detailed reports on key performance indicators (KPIs), supporting data-driven decision making and process improvements.
Administrative Specialist
Jr Jensen Construction Company
Superior, WI
05.2020 - 05.2024
- Maintained confidential files and records, supporting compliance and organizational efficiency in a fast-paced environment.
- Provided administrative support, including scheduling, meeting preparation, and agenda creation for management and staff.
- Entered and managed data in multiple databases, ensuring accuracy and completeness for operational and inventory records.
- Managed office inventory and supply orders, supporting smooth daily operations and resource availability.
- Served as primary point of contact for operational and administrative inquiries, demonstrating strong communication and customer service skills.
- Processed invoices and maintained organized records of payments, supporting financial tracking and reporting.
- Resolved payment discrepancies through effective communication with vendors and monitored overdue payments.
- Performed data entry and double-checked records to ensure quality and accuracy in all administrative tasks.
Human Resources Payroll Specialist
HiLine
Duluth, MN
06.2017 - 06.2019
- Processed payroll for up to 500 employees weekly, ensuring accuracy and compliance with federal and state regulations.
- Created detailed reports on vacation accruals and payroll data, supporting organizational reporting needs.
- Reconciled payroll records with general ledger accounts, ensuring data integrity and compliance.
- Conducted audits of timekeeping systems to verify accuracy of employee hours and records.
- Provided customer service support to employees regarding payroll and benefits inquiries.
- Enforced company policies on attendance, overtime, and payment schedules, supporting compliance and consistency.
- Managed new hire paperwork and onboarding processes, ensuring accurate documentation and smooth transitions.
- Developed and maintained employee handbooks, policies, and job descriptions, supporting organizational clarity and compliance.
- Provided training to employees and managers on corporate policies and procedures.
Payroll/HR Specialist
Kelly Services
Duluth, MN
04.2017 - 08.2017
- Tracked payroll and attendance, ensuring accurate record keeping and compliance with company policies.
- Managed payroll closing, vacation distribution, and reimbursement tracking for multiple locations.
- Conducted benefits and new hire orientations, supporting employee onboarding and documentation.
- Scheduled staff and managed badge/security activation, supporting operational efficiency and safety.
- Performed general reception duties, including answering phones, scheduling conference rooms, and managing office logistics.
Merchandise Flow Supervisor
Pink
Duluth, MN
04.2015 - 04.2017
- Executed store audits to evaluate product placement, signage accuracy, and stock availability for inventory control.
- Managed creative visual displays and maintained accurate records of merchandise transactions, including purchases and returns.
- Ensured timely replenishment of stock by monitoring inventory levels and coordinating with team members.
- Developed and executed merchandising strategies to increase sales and operational efficiency.
- Provided staff training on new merchandise arrivals and policy changes, supporting team development and compliance.
Administrative Assistant
Duluth Area Ministry
Duluth, MN
05.2007 - 05.2010
- Scheduled weekly and monthly contacts between volunteers and staff, supporting effective communication and coordination.
- Managed data entry and database maintenance for student records, ensuring accuracy and confidentiality.
- Organized events such as dances, retreats, and outreach activities, supporting community engagement.
- Oversaw design, printing, and distribution of printed materials for organizational communications.
- Maintained the Head Pastor's schedule, ensuring timely updates and effective calendar management.
Education
Diploma - Teen Ministries
Institute for Teen Evangelism
Riverfalls, WI05.2007
Skills
- Inventory management
- Database management
- Data entry
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Customer service
- Attention to detail
- Record keeping
- Report preparation
- Phone call management
- Scheduling
- Document management
- Problem-solving
- Records maintenance
- Warranty analysis
- Warranty management
- Claims processing
Certification
Driver's License
Timeline
Warranty Administrator
Grand Rapids Chevrolet GMC
09.2024 - Current
Administrative Specialist
Jr Jensen Construction Company
05.2020 - 05.2024
Human Resources Payroll Specialist
HiLine
06.2017 - 06.2019
Payroll/HR Specialist
Kelly Services
04.2017 - 08.2017
Merchandise Flow Supervisor
Pink
04.2015 - 04.2017
Administrative Assistant
Duluth Area Ministry
05.2007 - 05.2010
Diploma - Teen Ministries
Institute for Teen Evangelism