Amanda Landon
Northfield
Summary
Dynamic and results-driven leader with over 15 years of progressive experience in sales support, customer service, and strategic coordination. Expertise in leading high-performing teams, streamlining operations, and delivering impactful training programs that enhance productivity and engagement. Strong relationship-building skills foster collaboration across departments, driving process improvements and mentoring staff to consistently exceed performance goals. Recognized for operational excellence, adaptability, and a proactive approach to problem-solving that contributes to organizational success.
Overview
19
19
years of professional experience
Work History
Team Lead, Training Sales Support
Ritchie Bros Auctioneers
10.2024 - Current
- - Built onboarding programs that accelerated new hire success and reduced ramp-up time.
- - Partnered with SMEs to develop engaging, practical training materials tailored to evolving business needs.
- - Led monthly growth planning and coaching sessions, resulting in measurable performance improvements.
- - Maintained a centralized training resource library and implemented feedback loops to enhance content quality.
- - Used survey data to evaluate training effectiveness and drive continuous improvement.
Team Lead, Sales Support Training
Ritchie Bros Auctioneers
02.2024 - 10.2024
- - Mentored and coached team members, contributing to improved team performance and morale.
- - Delivered product knowledge training, ensuring accurate customer communication and service delivery.
- - Identified operational inefficiencies and implemented solutions to streamline daily workflows.
- - Provided performance feedback and contributed to formal reviews.
Strategic Accounts Coordinator – Transportation Sector
Ritchie Bros Auctioneers
11.2022 - 02.2024
- - Managed high-value relationships with Strategic Account Managers and sellers, ensuring seamless operations.
- - Resolved complex title and inspection issues, improving turnaround times and customer satisfaction.
- - Led onboarding for new hires and coordinated weekly seller reports and issue resolution calls.
- - Excelled in cross-functional collaboration with title, sales, and customer service departments.
Customer Service Manager
Ritchie Bros Auctioneers
08.2011 - 11.2022
- - Served as primary contact for customers and staff during high-volume auction periods.
- - Oversaw title processing, legal documentation, and financial reconciliation for auction transactions.
- - Recruited, trained, and managed customer service teams across multiple events.
- - Collaborated with finance and sales departments to ensure accurate and timely fund transfers.
Administrative Assistant
Ritchie Bros Auctioneers
06.2009 - 08.2011
- - Supported yard and office operations, including purchase orders, vendor payments, and staffing logistics.
- - Assisted with title verification and auction documentation preparation.
Administrative Assistant – Accounts Payable/Receivable
Zoom Graphics
06.2006 - 01.2011
- - Managed invoicing, collections, and customer service for a fast-paced graphics business.
Education
High School Diploma -
Joliet Junior College
Joliet, ILHigh School Diploma - undefined
Lincoln-Way High School
New Lenox, ILSkills
- - Leadership & Team Development
- - Strategic Planning & Execution
- - Training Design & Delivery
- - Customer Relationship Management
- - Title & Documentation Expertise
- - Cross-Functional Collaboration
- - Process Improvement
- - Salesforce, MARS, Excel, Outlook, Teams
Timeline
Team Lead, Training Sales Support
Ritchie Bros Auctioneers
10.2024 - Current
Team Lead, Sales Support Training
Ritchie Bros Auctioneers
02.2024 - 10.2024
Strategic Accounts Coordinator – Transportation Sector
Ritchie Bros Auctioneers
11.2022 - 02.2024
Customer Service Manager
Ritchie Bros Auctioneers
08.2011 - 11.2022
Administrative Assistant
Ritchie Bros Auctioneers
06.2009 - 08.2011
Administrative Assistant – Accounts Payable/Receivable
Zoom Graphics
06.2006 - 01.2011
High School Diploma - undefined
Lincoln-Way High School
High School Diploma -
Joliet Junior College
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