Amanda Noren
St. Francis
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
TopLine Financial Credit Union
10.2005 - Current
- Developed and implemented branch operational strategies to enhance customer satisfaction and service efficiency.
- Led a team of employees, fostering collaboration and professional development through ongoing training initiatives.
- Analyzed branch performance metrics to identify areas for improvement and drive strategic decision-making.
- Streamlined processes to optimize workflow, resulting in increased productivity and reduced operational costs.
- Cultivated relationships with key clients, enhancing loyalty and generating new business opportunities for the branch.
- Facilitated regular team meetings to communicate goals, share updates, and promote a culture of transparency and accountability.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Financial Service Rep
Anoka Hennepin Credit Union
10.2005 - 01.2015
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Provided exceptional customer service, consistently resolving complex issues promptly and effectively.
- Increased client satisfaction by providing comprehensive financial advice and personalized investment strategies.
- Developed strong relationships with clients, leading to consistent referrals and a growing client base.
- Built and established relationships with clientele to improve future business opportunities.
Education
High School Diploma -
UW Fox
Valley Menasha, WIHigh School Diploma -
Kaukauna High School
Kaukauna, WISkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Relationship building and management
- Attention to detail
- Verbal/written communication
- Employee development
- Decision-making
- Cash handling
- Relationship building
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Successfully closed an average of 15 loans per month.
- Assisted members in achieving their financial goals
- Building long lasting relationships with members and employees
Certification
NMLS license
Timeline
Branch Manager
TopLine Financial Credit Union
10.2005 - Current
Financial Service Rep
Anoka Hennepin Credit Union
10.2005 - 01.2015
High School Diploma -
UW Fox
High School Diploma -
Kaukauna High School