Amanda Saldana
Rice
Summary
Experienced professional with a strong background in customer service and office experience. Adept at facilitating communication among teams and managing complex tasks, ensuring efficient service delivery and high-quality outcomes. Committed to enhancing customer experiences through collaboration and attention to detail.
Overview
12
12
years of professional experience
Work History
Customer Account Manager
Aubright Plastics
St.Cloud
07.2024 - 05.2026
- Coordinated communication between customers and production teams for order updates.
- Maintained accurate records of all transactions in the company's database system.
- Collaborated with internal teams/other departments to ensure smooth delivery of services and resolve customer complaints
- Prepared detailed reports, tracking progress of accounts.
- Managed customer accounts to ensure timely order processing and fulfillment.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
CSS/Construction Project Coordinator
ConnectAbility of MN
Waite Park
02.2023 - 11.2024
- Managed communication between contractors, vendors, and internal teams.
- Organized site meetings to discuss project progress and address concerns.
- Evaluated contractor performance to ensure quality standards were met.
- Coordinated with contractors, architects and engineers to ensure project objectives were met on time and within budget.
- Facilitated communication between clients, vendors, contractors, inspectors and other relevant parties during the course of a project.
- Developed project plans and schedules in accordance with client requirements.
Pharmacy Technician
Rise Dispensaries
St.Cloud
01.2022 - 02.2023
- Maintained accurate patient records and handled prescription transactions efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Organized work areas so that everything was easily accessible when needed.
Pharmacy Technician
Walgreens
Saint Cloud
05.2019 - 09.2021
- Maintained accurate patient records and handled prescription transactions efficiently.
- Processed insurance claims and verified coverage for prescription medications.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with safety protocols and regulatory standards in the pharmacy.
Pharmacy technician
Fairview Southdale Hospital
Edina
01.2014 - 04.2019
- Operated pharmacy software for processing prescriptions and managing records.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Education
Some College (No Degree) - Practical Nursing
St.Cloud Technical College
Saint Cloud, MNSkills
- Customer relationship management
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Account management
- Task prioritization
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Attention to detail
Timeline
Customer Account Manager
Aubright Plastics
07.2024 - 05.2026
CSS/Construction Project Coordinator
ConnectAbility of MN
02.2023 - 11.2024
Pharmacy Technician
Rise Dispensaries
01.2022 - 02.2023
Pharmacy Technician
Walgreens
05.2019 - 09.2021
Pharmacy technician
Fairview Southdale Hospital
01.2014 - 04.2019
Some College (No Degree) - Practical Nursing
St.Cloud Technical College