Amanda Sandbakken
Baxter
Summary
Experienced Personnelist/ Receptionist with a strong work ethic and a proven track record in the USAF, with a background in office management, skilled at administering and managing personnel records. Proficient in scheduling appointments, maintaining records while adhering to privacy data standards, and utilizing excellent customer sevice skills. Highly-motivated with a desire to take on new challenges.
Overview
9
9
years of professional experience
Work History
Personnelist
USAF
McGuire Air Force Base
01.2008 - 01.2009
- Company Overview: McGuire Air Force Base
- Developed and implemented personnel policies and procedures.
- Performed benefits administration activities such as enrolling employees in insurance plans, processing changes due to life events, responding to inquiries regarding policies and procedures.
- Maintained accurate records of all personnel-related documents such as job descriptions, hire forms, benefits enrollment paperwork.
- Analyzed employment-related data and prepared required reports.
- Administered employee benefit plans.
- Answered phones in a professional manner, answering questions and scheduling appointments.
- Securely updated, maintained, and stored personnel files.
- McGuire Air Force Base
Pilot Debrief
USAF
Beal Air Force Base
08.2006 - 12.2007
- Collaborated with ground crews to prepare aircraft for takeoff and landing.
- Participated in debriefings to review mission performance and improve tactics.
- Documented flight details including time spent in flight, number of landings, pilot name to track their flight hours for safety purposes, any maintenance issues discovered before, during or after flight
- Maintained and updated, as necessary, the daily flight schedule by tracking what planes were being used for that day, what time they took off and landed, if the flight was canceled and the reason why, added new flights to the schedule when directed to.
- Tracked aircraft status so flight operations knew which planes were able to be flown the following day.
- Helped to coordinate any maintenance issues for the aircraft between the individual specialty maintenance crews, supervisors, and pilots after the flight landed.
- Reported maintenance issues discovered during pre-flight checks or while in flight to ground staff.
- Confirmed that navigation equipment was operating correctly prior to takeoff.
- Coordinated with air traffic controll to verify take off and landing times.
- Coordinated with ground crews for timely aircraft maintenance and refueling operations.
- Used Microsoft office suite programs to create PowerPoint slide shows for daily briefings, tracked and analyzed multiple areas of aircraft and pilot data, typed reports for senior officers and supervisors containing pertinent data for operations, used other computer programs to log maintenance data as well as flight data.
Cashier
Kohl's Department Store
Easton
08.2000 - 06.2001
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained inventory and store visual presentation to meet customer needs.
- Kept up-to-date on new products, services, promotions, and pricing structures.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Informed customers of special promotions, loyalty programs, and discounts.
Receptionist
H&R Block
Nazareth
11.1999 - 05.2000
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Answered questions about organization and provided callers with address, directions, and other information.
- Managed daily calendar appointments for staff members.
- Maintained confidentiality of sensitive information obtained through job duties.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Received payments and recorded receipts for services.
- Scheduled appointments and maintained and updated appointment calendars.
Education
ASSOCIATE IN ARTS (A.A.) - PERONNEL
Community College of the Air Force
Keesler Air Force BaseHIGH SCHOOL DIPLOMA -
Nazareth Area High School
Nazareth, PASkills
- Record maintenance and management
- Attention to detail
- Effective communication
- Problem solving
- Multitasking
- Problem-solving abilities
- Professional demeanor
- Information protection of sensitive or classified data
- Task prioritization
- Scheduling appointments
- Customer service
- Hardworking and dedicated employee
Timeline
Personnelist
USAF
01.2008 - 01.2009
Pilot Debrief
USAF
08.2006 - 12.2007
Cashier
Kohl's Department Store
08.2000 - 06.2001
Receptionist
H&R Block
11.1999 - 05.2000
ASSOCIATE IN ARTS (A.A.) - PERONNEL
Community College of the Air Force
HIGH SCHOOL DIPLOMA -
Nazareth Area High School