Amanda West
Minneapolis
Summary
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Surly Brewing Company
11.2024 - Current
- Assisted in managing daily operations and maintaining service standards.
- Supported staff training initiatives to enhance team performance and customer satisfaction.
- Implemented operational procedures to improve efficiency within service areas.
- Collaborated with management on strategic planning for business growth initiatives.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and coached employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Lead Manager
Surly Brewing Company
05.2023 - 11.2024
Restaurant Manager
Surly Brewing Company
06.2022 - 05.2023
Supervisor
Surly Brewing Company
01.2022 - 06.2022
Lead Server
Surly Brewing Company
06.2021 - 01.2022
- Trained new staff on menu items, service techniques, and health safety regulations.
- Maintained knowledge of craft beers, assisting customers with recommendations based on preferences.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
Bar Manager
Blaschkos Embassy Bar and Grill
01.2019 - 06.2021
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on cocktail preparation and drink presentation techniques.
- Developed seasonal beverage menus, incorporating customer feedback and current trends.
- Conducted regular staff performance evaluations, fostering professional growth within the team.
- Coordinated special events and promotions, driving increased foot traffic and revenue for the bar.
Pre- Opening Manager
The Still Bar & Grill
05.2019 - 05.2020
- Supervised daily operations, ensuring smooth service and guest satisfaction.
- Trained and mentored staff on menu offerings and customer engagement techniques.
- Traveled for work to help open the restaurant- conducted a thorough onboarding process to hire and train staff prior to the restaurant opening.
- Created SOPs and policies for the new restaurant prior to opening
- Helped set-up wait stations and POS terminals for efficient service.
Bartender
Blaschko's Embassy Bar & Grill
11.2017 - 01.2019
Server
Jocko's Bar and Grill
01.2014 - 11.2017
- Processed orders efficiently using point-of-sale systems to enhance accuracy.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
Kato Public Charter School
Mankato, MN06-2018
Skills
- Staff management
- Staff development
- Operations management
- Training and development background
- Employee scheduling
- Menu development
- Sales coaching
Certification
TIPS Trained Certified
CPR Certified
Timeline
Assistant General Manager
Surly Brewing Company
11.2024 - Current
Lead Manager
Surly Brewing Company
05.2023 - 11.2024
Restaurant Manager
Surly Brewing Company
06.2022 - 05.2023
Supervisor
Surly Brewing Company
01.2022 - 06.2022
Lead Server
Surly Brewing Company
06.2021 - 01.2022
Pre- Opening Manager
The Still Bar & Grill
05.2019 - 05.2020
Bar Manager
Blaschkos Embassy Bar and Grill
01.2019 - 06.2021
Bartender
Blaschko's Embassy Bar & Grill
11.2017 - 01.2019
Server
Jocko's Bar and Grill
01.2014 - 11.2017
High School Diploma -
Kato Public Charter School