Amber D. Gray
St. Paul
Summary
Dynamic Medical Benefits Analyst with extensive experience at AbleNet Inc, excelling in insurance verification and patient advocacy. Proven ability to analyze complex data and ensure regulatory compliance while fostering teamwork. Skilled in electronic health records and effective communication, driving successful outcomes in patient enrollment and benefits administration.
Overview
13
13
years of professional experience
Work History
Medical Benefits Analyst
AbleNet Inc
Roseville
01.2023 - Current
- Company Overview: AbleNet provides individuals who have difficulty communicating with a speech-generating device to give them a voice so they can be heard.
- Verify eligibility of patients’ insurance and determine the cost of DME for the insurance and patient.
- AbleNet provides individuals who have difficulty communicating with a speech-generating device to give them a voice so they can be heard.
Human Resources Assistant
NAF MWR
Capodichino
01.2021 - 01.2022
- Onboarded new hires, processed new hire forms, entered and updated the information in employee database records, and answered incoming phone calls and recorded messages for human resource specialists.
- Assisted specialists with job fairs and background checks.
- Attended information security classes.
- Developed and maintained positive working relationships with team members.
- Followed all company and safety and security policies and procedures; reported accidents, injuries, and unsafe work conditions to manager.
- Maintained necessary confidentiality.
Tricare Enrollment Specialist
LEIDOS
Naples
01.2018 - 01.2019
- Company Overview: NSA Naples Hospital
- Enrolled Armed Forces active duty members into Tricare Prime health coverage in person and by phone.
- Gave in-person orientation briefings.
- Educated patients on coverage in person and by phone using problem-solving and critical-thinking skills, attention to detail, and a positive attitude.
- Utilized excellent communication skills (written and verbal) to establish and develop good working relationships with coworkers.
- Analyzed and remedied customer concerns using established procedures.
- Actively participated in quality improvement processes.
- NSA Naples Hospital
Certified Medical Assistant
Asthma and Allergy Clinic
Panama City
01.2016 - 01.2018
- Answered phones, qualified callers to be patients, and returned phone calls.
- Prepared exam rooms, triaged patients upon arrival, confirmed drug allergies, and updated charts.
- Prepared body fluid samples for laboratory analysis.
- As lead, managed essential supplies and refrigerated vaccines, and performed administrative duties, such as printing and mailing laboratory results to patients.
- Facilitated integration of mental and physical health of patients.
- Performed ear irrigation, electrocardiograms, pulmonary functionality testing, and albuterol treatments.
- Assisted physician with biopsies, suture removal, incision and drainage, wound packing, and administration of local anesthesia and allergy shots.
Certified Medical Assistant
Seawind Medical Clinic
Panama City
01.2015 - 01.2016
- Handled incoming calls, qualified potential patients, and returned messages promptly.
Prepared examination rooms, triaged arriving patients, confirmed allergies, and updated charts.
Collected body fluid samples for laboratory analysis to support diagnostic efforts.
Managed essential medical supplies and ensured proper storage of refrigerated vaccines.
Performed administrative tasks, including printing and mailing laboratory results to patients.
Certified Medical Assistant
Kitsap Mental Health Services
Bremerton
01.2013 - 01.2015
- Streamlined integration of patients' mental and physical health
Education
Certificate - Medical Billing And Coding
THE MEDICAL INSTITUTE OF KENTUCKY
Lexington, Kentucky12-2025
Master of Legal Studies - Healthcare Law
UNIVERSITY OF OKLAHOMA
Norman, OK12-2025
Bachelor of Science - Healthcare Management
COLORADO STATE GLOBAL
Fort Collins, Colorado06.2023
Medical Transcription Diploma -
ASHWORTH COLLEGE
Norcross, GAMedical Assisting Diploma -
ATHENS TECHNICAL COLLEGE
Athens, GAPrerequisite classes -
TRUETT MCCONNELL UNIVERSITY
Cleveland, GASkills
- Policies and Regulations
- Process Preparation
- Research, Analyzation, and Interpretation
- Tracking and Documentation
- Teamwork
- Clinical Experience
- Eclinicalworks
- Epic
- Amazing Charts
- DEERS
- Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Medical billing
- Healthcare regulations
- Electronic health records
- Patient advocacy
- Data analysis
- Insurance verification
- Attention to detail
- Benefits strategy
- Microsoft Excel
- Benefits administration
- Problem solving
- Effective communication
- Employee relations
- Policy interpretation
- Onboarding assistance
- Compliance reporting
- Records maintenance
- Regulatory compliance
Accolades
Amber is well regarded and an important contributing member of our team. She is dependable, responsible, reliable, and responsive to the needs of the team. I have enjoyed working with Amber; she has a great sense of humor and is able to take things in stride in our busy, stressful, and sometimes chaotic environment. She is skilled as a medical assistant and is able to help our clients in a calm and understanding manner., Michelle Gordon, MSW, LICSW, Clinical Supervisor, Kitsap Mental Health Services
Timeline
Medical Benefits Analyst
AbleNet Inc
01.2023 - Current
Human Resources Assistant
NAF MWR
01.2021 - 01.2022
Tricare Enrollment Specialist
LEIDOS
01.2018 - 01.2019
Certified Medical Assistant
Asthma and Allergy Clinic
01.2016 - 01.2018
Certified Medical Assistant
Seawind Medical Clinic
01.2015 - 01.2016
Certified Medical Assistant
Kitsap Mental Health Services
01.2013 - 01.2015
Certificate - Medical Billing And Coding
THE MEDICAL INSTITUTE OF KENTUCKY
Master of Legal Studies - Healthcare Law
UNIVERSITY OF OKLAHOMA
Bachelor of Science - Healthcare Management
COLORADO STATE GLOBAL
Medical Transcription Diploma -
ASHWORTH COLLEGE
Medical Assisting Diploma -
ATHENS TECHNICAL COLLEGE
Prerequisite classes -
TRUETT MCCONNELL UNIVERSITY
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