Amber Hayes
Claremont
Summary
My goal is to become a lynchpin in a company where I can utilize my best professional skills. I feel it’s also important to gain experience while enhancing the company’s productivity and reputation.
Organized fitness leader with thorough knowledge of diverse strength training programs and group classes. Versed in assessing client fitness levels and safely supporting goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Western Christian Preschool
09.2022 - Current
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff..
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs, leading to improved student outcomes.
- Collaborated with colleagues to develop interdisciplinary lesson plans, promoting cross-curricular connections and deeper understanding of concepts.
- Served as a mentor to new teachers, providing guidance and support to improve teaching practices and classroom management strategies.
Personal Trainer/Coach/Group Fitness Instructor
Chuze Fitness
08.2022 - Current
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Assisted with marketing and promoting of classes and services.
- Demonstrated proper form and technique to prevent injury.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Revitalized underutilized group class offerings with fresh formats, boosting attendance rates significantly.
Customer Service Representative/Benefit Auditor
Aerotek
01.2021 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Navigated through multiple systems Amazon Web Service, Salesforce, Microsoft Teams, Microsoft Outlook, Windows 10, Zoom, Verizon Virtual Contact Center, OTECH for listing and notating
- Demonstrated to my team communication techniques to increase exceptional customer services
- Outbound calls to claimants and employers
- Conducted determination interviews
- Determined and documented eligibility for UI benefits based on EDD law and policy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updated account information to maintain customer records.
- Exceeded performance metrics consistently, earning recognition as top performer within the team.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Personal Trainer
Equinox Gym
09.2019 - 05.2021
- Guide clients interested in weight loss, muscle building and increasing their fitness levels on the appropriate modes of action
- Work with clients to create individualized plans for achieving their fitness goals and provide supplemental nutritional information
- Advanced from Tier one trainer to Tier two with necessary classes and testing
- Awarded “ramper” of the month twice in a row, first two months of employment.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
Clerk/Supervisor of Operations
United States Postal Service, USPS
11.2006 - 10.2019
- Responsible for the error-free sale of over $75k in postage and $550k in money orders while managing a stamp account of $8.5k, maintaining 100% accountability
- Identified, developed, and implemented strategic and logistical plans for receiving, sorting, and delivering mail
- Demonstrated to employees’ communication techniques to increase exceptional customer service
- Competent in performing multiple functional tasks simultaneously
- Arranged materials for mailing; applied postage, prepared items for consignment or collection, distributed and label items, and document data
- Ensured that all mail and packages are correctly labeled for mailing, with proper postage
- Sorted, delivered and picked-up mail and packages in line with established time frames and service principles
- Oversaw the sorting out and organizing of incoming and outgoing mail, parcels, and freight deliveries
- Creating and managing team schedules
- Reporting to HR/ senior management and ensure all daily reports were completed.
Assitant Director, Choreographer, Personal Trainer
The Total You
01.2003 - 10.2006
- Recruited and trained staff and student volunteers for events
- Developed event production schedules and timelines
- Scheduled and organized public events
- Coordinated and managed sponsorship relationships to ensure a positive experiences and feedback
- Developed and reconciled event budgets
- Communicated verbally, in writing and by phone with staff, parents and children
- Problem solving and leadership responsibilities
- Performed well under stressful conditions while considering a timeline
- Choregraph dance routines
- Personal and group training in fitness & wellness.
- Developed and implemented successful onboarding program.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Provided coaching and mentoring to employees.
Education
Senior Fitness Specialist -
International Sports Science Association
Carpinteria, CA04.2020
Specialist in Group Fitness -
International Sports Science Association
08.2019
Certified Personal Trainer -
International Sports Science Association
07.2019
Skills
- Passionate, engaging, and attentive customer service specialist trained in conflict resolution and communication Fitness professional experienced and trained to work with a diversity of clientele
- Certified in CPR/AED
- Senior Fitness Programs
- Goal Setting Assistance
- Individualized Training Programs
- Group Fitness Instruction
- Youth Fitness Training
- Certified Personal Trainer
- Motivational Coaching
- Sport-Specific Training
Certification
CPR/AED Certified
- CGFI - Certified Group Fitness Instructor
- CPT - Certified Personal Trainer
- Senior Fitness Specialist
Volunteer Experience
- Chaffey Annual Dance Show Participant 2015-2016
- Successful test group participant for NordicTrack 2017
- Head Coach for AYSO Soccer for 10U 2019
- Jump Start to Life 2019 Women’s Conference Trainer Dance Choreographer (non-profit)
- Kester Elementary School, Zoom Trainer 2020
Additional Information
Ayso Region 58 Volunteer lead soccer coach 2019-2020
Ayso Region 65 strength and conditioning coach
Timeline
Preschool Teacher
Western Christian Preschool
09.2022 - Current
Personal Trainer/Coach/Group Fitness Instructor
Chuze Fitness
08.2022 - Current
Customer Service Representative/Benefit Auditor
Aerotek
01.2021 - 02.2023
Personal Trainer
Equinox Gym
09.2019 - 05.2021
Clerk/Supervisor of Operations
United States Postal Service, USPS
11.2006 - 10.2019
Assitant Director, Choreographer, Personal Trainer
The Total You
01.2003 - 10.2006
Senior Fitness Specialist -
International Sports Science Association
Specialist in Group Fitness -
International Sports Science Association
Certified Personal Trainer -
International Sports Science Association
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