Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Kelm

Prior Lake

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

2024
2024
years of professional experience

Work History

Sales associate

Garage
10.2021 - 05.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Swim instructor/ Enrollment specialist

Foss swim school
09.2020 - 09.2021
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Understood and thoroughly explained services provided to customers and potential customers.

Style team

Target
01.2023 - 11.2023
  • Boosted sales through effective product knowledge and up-to-date trend awareness.
  • Participated in ongoing training sessions to strengthen product knowledge, selling techniques, and store policies understanding.
  • Contributed to a positive work environment through strong communication skills and teamwork efforts.
  • Streamlined store operations by maintaining organized merchandise displays and sales floor cleanliness.
  • Promoted a welcoming atmosphere for all shoppers by engaging customers authentically upon entrance into the store space.

Sales Associate

Hollister
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School -

Prior Lake High School
Prior Lake, MN
06.2019

Skills

  • Excellent Team player
  • Responsible
  • Self starter
  • Friendly
  • Timely

Timeline

Style team

Target
01.2023 - 11.2023

Sales associate

Garage
10.2021 - 05.2022

Swim instructor/ Enrollment specialist

Foss swim school
09.2020 - 09.2021

Sales Associate

Hollister

High School -

Prior Lake High School

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Amber Kelm